Training & CDI Coordinator for Customer Education

Heritage Tractor; Illinois; On-site; USD 65,000 - 85,000; Full time

Job summary

Heritage Tractor in Illinois seeks a Training Leader to develop and implement comprehensive employee and customer training programs across the organization, ensuring material aligns with equipment investments and industry standards.

You will coordinate training paths, engage instructors, and supervise logistics for on-site classes while promoting safety and technical excellence in our service and operations teams.

Qualifications

• 4+ years of experience in mechanical, electrical, and hydraulic systems for lawn and heavy equipment.
• Experience delivering training courses preferred.
• Associate or bachelor’s degree preferred.

Responsibilities

• Work with managers to prioritize, coordinate, schedule and enroll employees in training classes based on organizational training paths and needs.
• Develop and execute role-based training paths and assist with training recognition.
• Complete criteria to become a John Deere Certified Dealer Instructor (CDI) along with identification of other internal CDI candidates.
• Coordinate logistics for courses delivered by the training group including instructors, equipment, training space, meals, lodging, etc.
• Organization of customer training events, resource development and execution.
• Partner with subject matter experts on outside training needs or expertise needed to achieve well rounded training programs.
• Ensure that safety processes are followed, and safety training courses are provided.
• Maintain a working knowledge of John Deere and competitive equipment and technology.
• Work with ROM’s, Service Management, and Technical Communicators in technician onboarding initiatives.
• Other duties as assigned

Skills

Training delivery

Equipment knowledge

Mechanical knowledge

Electrical systems

Hydraulic systems

Attention to detail

Education

Associate or Bachelor's degree preferred

Tools

Service ADVISOR

Job description

Heritage Tractor in Illinois seeks a Training Leader to develop and implement comprehensive employee and customer training programs across the organization, ensuring material aligns with equipment investments and industry standards.

You will coordinate training paths, engage instructors, and supervise logistics for on-site classes while promoting safety and technical excellence in our service and operations teams.