Training and Development Specialist - Virtual Care - Remote within MN, IA, NE

Planned Parenthood North Central States; Minneota (MN); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Free virtual primary care

CEU reimbursement

403(b) retirement plan

Employee discounts

Job summary

Planned Parenthood North Central States is seeking a Training and Development Specialist – Virtual Care for a remote role serving MN, IA, and NE. The position pays $25–$35 per hour, is full-time, and includes a Monday–Friday schedule with some evenings.

You will develop curricula, deliver trainings, and collaborate with leadership to support the Patient Services team. The role requires 3+ years in fast-paced customer service, healthcare experience, and proven training skills.

Qualifications

• 3+ years fast-paced customer experience.
• Experience in healthcare settings, including appointment scheduling.
• Experience training and supporting new employees, including developing strategies and implementing programs.
• Strong problem-solving and effective communication in customer interactions.
• Technology skills, including typing and navigating multiple programs/websites.
• Working knowledge of Microsoft Word and PowerPoint.

Responsibilities

• Oversee day-to-day operations of the Patient Services Training Program.
• Deliver new and ongoing training in classroom and practical settings.
• Build and maintain training schedules for new staff levels.
• Collaborate with Management to deliver comprehensive training experiences.
• Update curriculum and coordinate training on new initiatives and services.
• Assess and adjust training effectiveness and impact.

Skills

Customer service

Healthcare experience

Training & mentoring

Problem solving

Tech literacy

MS Word & PowerPoint

Job description

Training and Development Specialist – Virtual Care –Remote within MN, IA, NE

Pay: The anticipated salary range for this position is $25-$35 per hour per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations.

Schedule: Full-time, 40 hours per week

Shift times: Approximately Monday-Friday, 9am – 5pm. Some evenings are expected.

Location: Remote

Hourly/ Non-Exempt

Union Membership: This position is represented by SEIU.

We are unable to hire remote employees working from the following states:

Under the direct supervision of the Manager of Training & Development and the general supervision of the Patient Services Manager, the Training & Development Specialist – Virtual Care is responsible for the day-to-day operations of the Training Program for the Patient Services team. The Training & Development Specialist – Virtual Care delivers training to the Patient Services team in practical and classroom settings. Develop curriculum and coordinates training on new initiatives and services. Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program to meet established goals. The Training & Development Specialist – Virtual Care is an advocate in implementing our mission of “Affirming the human right to reproductive health and freedom.”

Medical, Dental & Vision Insurance with equity-based premium tiers

Free, virtual primary care for all employees enrolled in a medical plan:

A free, virtual primary care for entire household (in-home available for qualifying locations). 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!

HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.

• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• 05769 accrual rate per hour worked.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund
• Free subscription to Headspace App
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.

• $1.50/hour (weekend)
• $3.00/hour (evening)
• $2.00/hour (Bilingual)

3+ years fast-paced customer experience

• Experience in health care setting, including appointment scheduling
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once
• Working knowledge of technology necessary to perform job function, including Microsoft Word, PowerPoint

Responsibilities

Responsible for the day-to-day operations of the Patient Services Training Program
Delivers new and ongoing training in both classroom and practical settings
Builds and maintains training schedules for new Associate Is and IIs
Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff
Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes
Reviews and updates training curriculum
Develop new training curriculum
Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program
Assess the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.