Training and Development Specialist - Virtual Care - Remote within MN, IA, NE

Planned Parenthood North Central States; Iowa; À distance; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurancewith

equity-based premium tiers

Paid time off: PTO starting at .05769%

Flex Spending Account

Life Insurance

403(b) retirement fund

Paid parental leave

Headspace app subscription

Résumé du poste

Planned Parenthood North Central States in a remote-capable role seeks a Training and Development Specialist for Virtual Care. You will manage the Patient Services Training Program, develop curricula, and coordinate onboarding for new staff across MN, IA, and NE, supporting our mission of reproductive health access.

The role emphasizes curriculum development, cross-functional collaboration, and consistent program evaluation, with shift times generally 9am–5pm and some evenings, in a full-time

Qualifications

• Three or more years of fast-paced customer service experience.
• Healthcare setting experience including appointment scheduling.
• Experience training and supporting new employees and developing programs.
• Strong problem-solving and effective communication in customer interactions.
• Proficiency with multiple computer programs and typing.
• Knowledge of Microsoft Word and PowerPoint.

Responsabilités

• Oversees day-to-day operations of the Patient Services Training Program.
• Delivers new and ongoing training in classroom and practical settings.
• Builds training schedules for new Associate I and II staff.
• Collaborates with management to deliver effective training for new staff.
• Reviews and updates training curriculum; develops new modules.
• Ensures program effectiveness with QA monitoring and cross-team collaboration.
• Works at least 8 hours per month in the PSA role.

Connaissances

Customer experience

Healthcare experience

Training experience

Problem solving

Tech skills

Outils

Microsoft Word

PowerPoint

Description du poste

Planned Parenthood North Central States

Minnesota, Iowa, Nebraska, North Dakota, South Dakota

Training and Development Specialist – Virtual Care –Remote within MN, IA, NE

Pay: The anticipated salary range for this position is $25-$35 per hour per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Schedule: Full-time, 40 hours per week
Shift times: Approximately Monday-Friday, 9am – 5pm. Some evenings are expected.
Location: Remote
Job type: Hourly/ Non-Exempt
Union Membership: This position is represented by SEIU.

We are unable to hire remote employees working from the following states: Alabama, California, Delaware, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Texas, Washington, or West Virginia.

Job Summary:

Under the direct supervision of the Manager of Training & Development and the general supervision of the Patient Services Manager, the Training & Development Specialist – Virtual Care is responsible for the day-to-day operations of the Training Program for the Patient Services team. The Training & Development Specialist – Virtual Care delivers training to the Patient Services team in practical and classroom settings. Develop curriculum and coordinates training on new initiatives and services. Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program to meet established goals. The Training & Development Specialist – Virtual Care is an advocate in implementing our mission of "Affirming the human right to reproductive health and freedom." They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan:
  • NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
  • HealthiestYou – Virtual Care for employees outside of NICE Healthcare's network.
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials:
  • $1.50/hour (weekend), $3.00/hour (evening), $2.00/hour (Bilingual)

Minimum Qualifications:

• 3+ years fast-paced customer experience
• Experience in health care setting, including appointment scheduling
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once
• Working knowledge of technology necessary to perform job function, including Microsoft Word, PowerPoint

Your Day-to-Day Responsibilities:

• Responsible for the day-to-day operations of the Patient Services Training Program
• Delivers new and ongoing training in both classroom and practical settings
• Builds and maintains training schedules for new Associate Is and IIs
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes
• Reviews and updates training curriculum
• Develop new training curriculum
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program
• Assesses the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate
• Participates in workgroups to ensure consistency and collaboration across Health Services
• Expert in all Patient Services Associate I & II Essential Functions and Responsibilities
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Works a minimum of 8 hours per month in the PSA role

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.