Training and Development Manager -Remote within IA, MN, NE

Planned Parenthood North Central States; Des Moines (IA); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

PTO accrual and holidays

Flexible benefits and 403(b)

Continued Education Reimbursement

Employee Assistance Program

Travel reimbursement

Job summary

Planned Parenthood North Central States seeks a Health Services Training and Development Manager to lead training initiatives remotely across IA, MN and NE. You will work with Health Services leadership to foster a learning culture and deliver evidenced-based training that enhances patient care and regulatory compliance.

The role includes onboarding staff, process improvements, project management, and collaboration with partners to ensure staff are trained and aligned with standards while

Qualifications

• Post-secondary education in business, human services, public health, nursing related area, or 2-4 years equivalent experience.
• Two years of experience working in a clinic or outpatient setting.
• Two years supervisory/management experience.
• Experience working with confidential information.
• Must have the ability and willingness to travel as needed within PPNCS.
• Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)

Responsibilities

• Leads Training Team in developing a culture that fosters positive attitudes and trust among staff to achieve health center goals.
• Maintains an innovative perspective and approach to implementing an effective training program.
• Supports and leads team through changes in the business and serves as a role model in ethics and service.
• Responsible for the day-to-day management of all Training Team activities.
• Facilitates development of written training materials and guides and updates Materials.
• Monitors compliance with SOPs and Medical Standards and Guidelines, HIPAA, CLIA, OSHA, etc.
• Reinforces patient-centered service and ensures timely, courteous responses.
• Promotes a safe and inclusive environment and supports diversity.
• Responsible for hiring, training, and management of Training Team staff and ongoing development.
• Analyzes, prepares, and submits reports and ensures deadlines.
• Develops and monitors Training Team financial plan and controls expenditures.
• Collaborates with health centers to use process improvement tools and achieve goals.
• Maintains health center flow and supports front desk and related tasks as needed.
• Manages training and orientation schedules with Staffing Team.
• Advances medical services across clinics including family planning and transgender care.
• Coordinates training components of implementation projects with Health Services.
• Functions as Project Manager on initiatives as assigned.

Skills

Supervisory/management experience

Travel willingness

Flexible hours

Confidential information handling

Experience with underserved/high-risk

Communication and leadership

Education

Post-secondary education in business, human services, public health, nursing related area or 2-4 years equivalent

Job description

Planned Parenthood North Central States

Minnesota, Iowa, Nebraska, North Dakota, South Dakota

Health Services Training and Development Manager - Remote within IA, MN, NE

Pay: The anticipated salary range for this position is $55,000-$70,000 per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees. Schedule: Full-time Shift times: Monday-Friday, between 8:00AM-4:30PM, some weekends and evenings as necessary. Location: Remote Job type: Salaried/Exempt Travel: Occasional travel for health center visits

We are unable to hire remote employees working from the following states: Alabama, California, Delaware, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Texas, Washington, or West Virginia.

Job Summary

The Training and Development Manager provides direct leadership in collaboration with the Vice President of Health Services, the Health Services Leadership team, and Medical Services. Primary responsibilities include: creating a culture of learning and flexibility while providing training and development support where the norm is high-functioning team(s) who provide evidenced-based quality care resulting in exceptional patient experience. Other responsibilities include assisting and supporting the Health Services team with implementation and training of new processes and initiatives, facilitating new staff onboarding, managing the business and administrative functions of the Training Team, serving as a leader across the affiliate, facilitating process improvements to create effective systems, ensuring health center staff are trained and in compliance with regulatory and quality standards, and provides project management in collaboration with partners and stakeholders within the affiliate. The Training and Development Manager is an advocate in implementing the organization mission of "Advancing and protecting sexual and reproductive healthcare for all." They may perform other related duties as assigned.

Benefits and Perks

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan:
  • NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
  • HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network.
• Proximal Health - Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Travel reimbursement.

Minimum Qualifications

• Post-secondary education in business, human services, public health, nursing related area, or 2-4 years equivalent experience.
• Two years of experience working in a clinic or outpatient setting
• Two years supervisory/management experience
• Experience working with confidential information.
• Must have the ability and willingness to travel as needed within PPNCS.
• Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)

Your Day-to-Day Responsibilities

• Leads Training Team in the development of a culture that fosters positive attitudes and trust among staff to achieve health center goals and objectives. Assists all staff in creating and maintaining a team-based health center plan to meet PPNCS goals and objectives. Holds all Training Team accountable to specific measurable customer service standards.
• Maintains an innovative perspective and approach to implementing an effective training program.
• Supports and leads team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service and service recovery.
• Responsible for the day-to-day management of all Training Team activities.
• Facilitates the development of written training materials and procedural guides; works with Health Services Leadership to catalog and update written materials in designated Knowledge Based System.
• Monitors and ensures compliance with our Standard Operating Procedures and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies.
• Reinforces a patient-centered service model, by mentoring staff, and setting an example by creating an environment that stresses responsive service delivery. Anticipates customer needs and assures all staff maintain customer service standards. Responds to customers in a courteous and timely manner.
• Promotes a safe and inclusive environment in the office and in clinic, promoting the appreciation of all forms of diversity.
• Responsible for hiring, training, and management of Training Team staff. Responsible for ongoing training, staff development and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures. Monitors and evaluates staff in their daily performance.
• Takes proactive steps to resolve staff issues quickly and efficiently using ongoing, continual feedback. In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
• Analyzes, prepares and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines.
• Develops, implements, and monitors Training Team financial plan. Monitors monthly financial statements against operating plan for fluctuations in revenue and expenses and assures performance goals are met. Is accountable for expenditures including, but not limited to: salaries, travel expenses, office supplies, and training materials.
• Assists and collaborates with health centers to utilize process improvement tools, implement activities to achieve health center goals and objectives, and evaluates results.
• Assists staff with maintaining health center flow, performing various staff functions as needed where licensure is not required (e.g. working at the front desk, rounding on patients, stocking and cleaning rooms etc.) at least one shift per month to maintain an understanding of health center flow and stakeholder needs from a training and development perspective.
• Manages training and orientation schedules in collaboration with the Staffing Team.
• Works to advance all the medical services provided at PPNCS health centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies and transgender care.
• Coordinates and oversees training components of implementation projects and initiatives with Health Services.
• Functions in the role of Project Manager on initiatives and work groups as assigned through Health Services.

About Us

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.