Training and Development Officer - Human Resources

Pima County; Tucson (AZ); On-site; USD 62,000 - 87,000; Full time

Job summary

Pima County is seeking a Training and Development Officer to join the Department of Human Resources. The role focuses on configuring and maintaining Workday LMS and Performance Management, and on developing learning solutions for a large internal audience.

The successful candidate will design and deliver instructor-led and online courses, collaborate with County departments, and drive continuous improvement of training programs and systems.

Qualifications

• Bachelor’s degree or higher in a related field and two years of professional experience developing or evaluating lesson plans and training in adult education.
• Two years with Pima County in a Training and Education Coordinator II Department position may be substituted for the degree requirement.

Responsibilities

• Design, develop, and update instructor-led training (ILT) including PowerPoint, Storyline, and job-aids.
• Facilitate training for County staff in classrooms or virtual settings.
• Plan and update curricula for HR, Organizational Development, Employee Development, Career Development and Leadership.
• Create, test, and maintain online courses and e-learning content with SCORM compliance.
• Ensure curriculum quality, accuracy, and clarity for learners across departments.
• Collaborate with stakeholders to translate business needs into workable Workday configurations.

Skills

Curriculum design

Training delivery

Education

Bachelor’s degree in public administration, business administration, human resources, management, training and development, or closely-related field

Tools

Workday LMS

Workday Performance Management

Articulate Storyline

Microsoft Office

Job description

Job Type: Classified

Job Classification: 5442 - Training and Development Officer

Salary Grade: 13

Job Description Summary

Department - Human Resources

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Job Description

Job Type: Classified

Job Classification: 5442 - Training and Development Officer

Salary Grade: 13

Pay Range

Hiring Range: $62,337 - $74,796 Annually

Pay Range: $62,337 - $87,276 Annually

Range Explanation

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Pima County Human Resources is seeking an innovative Human Resources professional with expertise in employee development, learning systems, and Workday configuration to join our Training and Development team. As a Training and Development Officer, you will play a key role in shaping how more than 7,000 Pima County employees learn, grow, and perform by developing and administering learning and performance solutions that support both employee development and organizational success.

In this role, you will be responsible for configuring, building, testing, implementing, and maintaining functionality within the Workday Learning Management System (LMS) and Performance Management system. You will work closely with Human Resources staff, subject matter experts, and County departments to understand business needs, translate requirements into effective system solutions, configure and test functionality, troubleshoot issues, and continuously improve learning and performance systems and processes.

You will be part of a team that delivers professional development and training to a diverse workforce representing a wide range of professions, including sergeants, librarians, engineers, administrative and health care professionals, cooks, correctional officers, attorneys, lifeguards, equipment operators, and many other essential public service professionals.

Success in this position requires strong analytical and technical skills, attention to detail, and the ability to translate complex business requirements into practical Workday solutions. Equally important is the ability to build effective relationships and collaborate with stakeholders at all levels. This is an opportunity to make a meaningful impact by strengthening the systems and learning experiences that help Pima County employees succeed, while advancing a workplace grounded in the County’s core values of being Accountable, Respectful, and Ethical.

Essential Functions

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Designs, develops, and updates/maintains instructor-led training (ILT) courses to include PowerPoint presentations, Articulate Storyline, Adobe, facilitator guides, participant guides, pre/post work activities, and job-aids;
• Facilitates training courses with County employees on Human Resources, IT and/or Safety applications and practices in a classroom or virtual setting using interactive audio-video equipment and software;
• Plans, designs, develops, updates/maintains curricula specific to Human Resources, Organizational Development, Employee Development, Career Development and Leadership Development;
• Plans, designs, develops and updates/maintains online courses to include e-learning courses, micro-learning, and online resources to include ensuring Sharable Content Object Reference Model (SCORM);
• Ensures accuracy, completeness, flow, balance and clarity of understanding of curriculum;
• Evaluates and recommends new or revised training programs such as computer-based training and interactive training to management;
• Monitors individual training performance and provides assistance when necessary;
• Creates, schedules and confirms class attendance in a Learning Management System;
• Coordinates specialized training with outside vendors or other technical experts;
• Participates in evaluations of new/proposed IT, Human Resources or Safety systems, projects and co-leads continuous improvement efforts within scope of responsibility;
• Creates surveys and reports for client departments;
• Assists in the development and enforcement of client environment configuration and deployment procedures, and practices;
• Communicates information to and between client Departments and other relevant resources.

Minimum Qualifications

Bachelor’s degree from an accredited college, university or technical school with a major in public administration, business administration, human resources, management, training and development or a closely-related field as defined by the department head at the time of recruitment AND two years of professional-level experience developing or evaluating lesson plans and conducting training in an adult learning environment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Or

Two years with Pima County in a Training and Education Coordinator II Department position.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

• Experience configuring, building, implementing, and maintaining Workday Learning functionality, including courses, learning programs, curricula, campaigns, assignments, and related processes.
• Experience configuring, maintaining, and supporting Workday Performance Management functionality, including performance review processes, goals, business processes, and related system components.
• Experience developing and executing functional, regression, and user acceptance testing, identifying configuration issues, troubleshooting system functionality, and implementing effective solutions.
• Experience analyzing business needs, gathering and translating requirements into system configurations, evaluating existing processes, and recommending solutions that improve the effectiveness and efficiency of learning and performance systems.
• Experience using Microsoft Office Suite for design and data management (Word, Excel, and PowerPoint).

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

Working Conditions: Working conditions will be determined by the position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer.

We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.