Training and Certification Manager

Community Transportation Association of America (CTAA); Washington (District of Columbia); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Community Transportation Association of America (CTAA) is seeking a Training and Certification Manager in Washington, DC for a full-time hybrid role. You will oversee CTAA's training, certification, and professional development programs, identify training needs, and cultivate partnerships to deliver outstanding learning experiences.

Ideal candidates will have a Bachelor's degree and a customer-service mindset, plus strong program management and instructional design familiarity to keep CTAA

Qualifications

• Bachelor's Degree required.
• Dedicated, responsive customer service attitude.
• Ability to balance multiple projects and manage support networks for various courses.

Responsibilities

• Oversee training programs and logistics for in-person and virtual sessions.
• Collaborate with Contract and Compliance to create templates and respond to external requests.
• Track program costs, budgets, and ROI; manage vendor payments and monthly billings.
• Update course pages and run campaigns to increase program visibility.

Skills

Communication

Active listening

Problem solving

Time management

Attention to detail

Instructional design basics

Education

Bachelor's Degree

Job description

Company Description

The Community Transportation Association of America (CTAA) is a national membership organization dedicated to the idea that mobility is a basic human right. CTAA works to ensure that people of all ages, abilities, locations, and income levels have access to safe, affordable, and reliable transportation. The association focuses on advocacy, technical assistance, and support for its members and the communities they serve. CTAA collaborates with a wide range of transportation providers and stakeholders to promote equitable, community-based transit solutions. Individuals interested in advancing transportation access can learn more at https://ctaa.org.

Role Description

The Training and Certification Manager is a full-time, hybrid role based in Washington, DC, responsible for overseeing CTAA's training, certification, and professional development programs. This role blends exceptional customer service, strategic relationship management, and a passion for education. You will identify emerging training needs, cultivate partnerships, and deliver an outstanding learning experience. This work expands CTAA's impact across the community transportation industry. You’ll be working with a team of dedicated professional colleagues who support and collaboratively work together as the core to their commitment to our work and the community transportation industry. CTAA considers experience in the community and public transportation sector as preferred, but it is not required.

Core Responsibilities

Program & Logistics Management

• Manage operations for in-person classroom courses and printed manuals.
• Schedule training sessions, track student enrollments, created and evaluate analytic reports and prepare technical equipment.
• Coordinate logistics for moving office supplies to and from official events.
• Oversee live virtual and classroom training sessions while screening instructor credentials.
• Research new educational topics by staying informed on public transit trends and conference updates.
• Study modern teaching methods to keep learning styles effective and current.
• Evaluate third-party learning materials to verify their relevance and quality.
• Keep all study programs fresh by introducing modern technology tools.

Partnership & Compliance

• Collaborate with the Contract and Compliance Officer to build and use standardized templates.
• Create structured compliance agreements for state DOTs, transit groups, and subject matter experts (SMEs).
• Reach out and respond to custom educational requests from external industry organizations.

Financial & Marketing Operations

• Track program costs, calculate publication expenses, and report return on investment (ROI) to leadership.
• Manage monthly budget billings by tracking revenues against overall expenses.
• Secure timely billing, handle incoming vendor payments, and resolve financial variances.
• Update course web pages and build creative social media campaigns to increase program visibility.

Professional Core Attributes

• Vibrant Communicator: Confidently engages with members and trainers, across virtual and live platforms.
• Relationship Builder: Develops deep partnerships with State Departments of Transportation (DOTs) state transit association's and industry leaders.
• Mission-Driven Professional: Feels inspired to advance equitable transit access and help members grow their careers.
• Enthusiastic Advocate: Champions lifelong learning and promotes the value of professional credentials.

Qualifications & Skills

Requirements

• Education: Bachelor's Degree required.
• Service: Dedicated, responsive customer service attitude.
• Project Management: Ability to balance multiple projects and manage support networks for various courses.

Core Skills

• Strong written and verbal communication abilities.
• Sharp critical thinking, active listening, and problem-solving skills.
• Proven time management and organizational planning systems.
• Exceptional attention to detail with the confidence to make critical choices.
• Basic familiarity with instructional design principles.

Salary Range

Full-Time, $70,000 - $85,000 annually