Training Analyst Manager

1103 Team Member Services; United States; On-site; USD 57,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from Day One

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking an experienced Training Operations Manager to lead the daily activities of the training team across ambulatory healthcare settings. You will coordinate schedules, assess program effectiveness, and drive adoption of practice management and EHR-related training.

The role requires strong instructional design, presentations, and healthcare operations knowledge, with travel up to 75% and occasional overnights. Bachelor’s degree is required; Master’s preferred.

Qualifications

• Extensive knowledge of adult learning styles and training delivery in healthcare.
• Ability to assess education and training needs in healthcare settings.
• Experience implementing and coordinating traditional and modern training methods.
• Knowledge of instructional design theory and implementation.
• Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Ability to develop effective presentations and serve as a trainer.
• Experience with EHR implementation and ambulatory practice training.

Responsibilities

• Manage daily operations of the training team and staff schedules.
• Assess training program effectiveness and summarize evaluation reports.
• Serve as a liaison between physician enterprise and medical group for communication and collaboration.
• Meet with PE leadership to provide updates on ambulatory projects.
• Assess and address training needs, adjusting trainers’ schedules as necessary.
• Monitor and evaluate training programs and suggest improvements.
• Ensure staff adherence to compliance regulations, policies and procedures.
• Up to 75% travel may be required with occasional overnight stays.

Skills

adult learning

training delivery

needs assessment

instructional design

training cycle

presentations

EHR training

communication

organization

conflict resolution

prioritization

policies procedures

healthcare ops

MS Office

driver's license

Education

Bachelor's degree

Master's degree

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 777 S Burleson Blvd City: Burleson State: Texas Postal Code: 76828

Job Description:

• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Travel required as needed.
• Manages daily operations of the training team, coordinating work activities and staff schedules.
• Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.
• Serves as a liaison between physician enterprise and medical group to ensure effective communication and collaboration.
• Regularly meets with PE leadership to provide updates on ambulatory projects.
• Assesses and addresses training needs, modifying trainers’ schedules as necessary to ensure success of the region.
• Identifies and communicates potential barriers, risks, or delays related to training and learning plans.
• Monitors and evaluates the effectiveness of training programs, recommending improvements.
• Identifies process issues and shares findings to improve future training materials and methods.
• Ensures staff adherence to compliance regulations, policies, and procedures.
• Tracks training team’s time and attendance in a timely manner.
• Working hours are on site, full time; Monday - Friday, occasional weekends may be required.
• Up to 75% travel may be required with occasional overnight stays.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• [Required] Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems.
• [Required] Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction.
• [Required] Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques.
• [Required] Possesses working knowledge of instructional design theory and implementation.
• [Required] Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment.
• [Required] Demonstrates ability to develop/make effective presentations and serve as a trainer.
• [Required] Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs.
• [Required] Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
• [Required] Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
• [Required] Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.
• [Required] Possesses strong conflict resolution and customer relation skills.
• [Required] Excels at prioritization and coordination of multiple projects.
• [Required] Communicates strong understanding of applicable policies and procedures.
• [Required] Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician work flow, and medical information management.
• [Required] Demonstrates understanding of revenue cycle and compliance practices.
• [Required] Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills.
• [Required] Must have a valid driver’s license and reliable form of transportation.
• [Required] Knowledge of/experience with athenaCollector, athenaClinicals, Cerner, and Epic [Preferred]
• [Preferred] Other EHR implementation and training experience
• [Preferred] Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MACRA, PQRS)
• [Preferred] Expertise in process mapping and process mapping tools
• [Preferred] Project management experience

Education:

• Bachelor's [Required]
• Master's [Preferred]
• Field of Study: in health administration or highly relatable field

Work Experience:

• 5+ years of physician practice operationsor highly relatable experience [Required]
• 5+ years of training experience in a healthcare environment [Required]
• Experience in adult learner education/teaching experience[Required]
• Experience in facilitating classes independently [Required]

Additional Information:

AdventHealth Epic Credentialed Trainer Certification in AMB Provider, Clin Staff, Cadence and 3 additional applications [Required]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $56,992.00 - $106,017.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.