Training Analyst Manager

AdventHealth; Burleson (TX); On-site; USD 57,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

403(b) Retirement

Parental Leave

Career Development

Whole Person Well-being

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Burleson, TX seeks an experienced Training Operations Manager to oversee a regional training team supporting ambulatory physician practice operations and EHR implementations, with travel up to 75%.

The role requires 5+ years in physician practice operations and healthcare training, a Bachelor's degree, and experience with Epic/Cerner/athena systems. On-site, Mon-Fri with travel, competitive pay and benefits.

Qualifications

• Experience in adult learner education and training delivery in healthcare.
• Ability to assess needs and develop, coordinate, and evaluate training.
• Proficient in EHR systems and practice management.
• Strong presenting and communication skills across levels.
• Knowledge of regulatory and quality reporting programs.

Responsibilities

• Oversee daily operations of the training team and staff scheduling.
• Evaluate training program effectiveness and summarize KPI impact.
• Liaise between physician enterprise and medical group for collaboration.
• Report to PE leadership on ambulatory projects progress.
• Identify training needs and adjust trainer schedules for success.
• Communicate risks or delays in learning plans.
• Monitor program effectiveness and propose improvements.
• Ensure compliance with policies and procedures.
• Track time/attendance; on-site, full-time; some weekends.
• Travel up to 75% and occasional overnight stays.

Skills

Adult learning strategies

Training delivery

Instructional design

Full training cycle

Presentation skills

EHR implementation knowledge

Policy & compliance knowledge

Project coordination

Communication

Organizational skills

Driver's license

Education

Bachelor's

Master's

Tools

athenaCollector

athenaClinicals

Cerner

Epic

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

777 S Burleson Blvd

City:

Burleson

State:

Texas

Postal Code:

76828

Job Description

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM. Travel required as needed.

• Manages daily operations of the training team, coordinating work activities and staff schedules.
• Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.
• Serves as a liaison between physician enterprise and medical group to ensure effective communication and collaboration.
• Regularly meets with PE leadership to provide updates on ambulatory projects.
• Assesses and addresses training needs, modifying trainers’ schedules as necessary to ensure success of the region.
• Identifies and communicates potential barriers, risks, or delays related to training and learning plans.
• Monitors and evaluates the effectiveness of training programs, recommending improvements.
• Identifies process issues and shares findings to improve future training materials and methods.
• Ensures staff adherence to compliance regulations, policies, and procedures.
• Tracks training team’s time and attendance in a timely manner. Working hours are on site, full time; Monday - Friday, occasional weekends may be required.
• Up to 75% travel may be required with occasional overnight stays.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems. [Required]
• Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction. [Required]
• Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques. [Required]
• Possesses working knowledge of instructional design theory and implementation. [Required]
• Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment. [Required]
• Demonstrates ability to develop/make effective presentations and serve as a trainer. [Required]
• Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs. [Required]
• Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner. [Required]
• Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change. [Required]
• Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills. [Required]
• Possesses strong conflict resolution and customer relation skills. [Required]
• Excels at prioritization and coordination of multiple projects. [Required]
• Communicates strong understanding of applicable policies and procedures. [Required]
• Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician work flow, and medical information management. [Required]
• Demonstrates understanding of revenue cycle and compliance practices. [Required]
• Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills. [Required]
• Must have a valid driver’s license and reliable form of transportation. [Required]
• Knowledge of/experience with athenaCollector, athenaClinicals, Cerner, and Epic [Preferred]
• Other EHR implementation and training experience [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MACRA, PQRS) [Preferred]
• Expertise in process mapping and process mapping tools [Preferred]
• Project management experience [Preferred]

Education

• Bachelor's [Required]
• Master's [Preferred]

Field of Study

• in health administration or highly relatable field

Work Experience

• 5+ years of physician practice operationsor highly relatableexperience [Required]
• 5+ years of training experience in a healthcare environment [Required]
• Experience in adult learner education/teaching experience[Required]
• Experience in facilitating classes independently[Required]

Additional Information

• AdventHealth Epic Credentialed Trainer Certification in AMB Provider, Clin Staff, Cadence and 3 additional applications[Required]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$56,992.00 - $106,017.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.