Training Administrative Support Specialist

Internetwork Expert; Sanford (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the training sector seeks a Training Administrative Support Specialist to provide robust support to the Training Department. The role involves maintaining training records, scheduling, and ensuring compliance with state regulations. Candidates must possess an Associate's degree and strong organizational and interpersonal skills. This is a full-time position offering benefits such as medical insurance and paid time off.

Benefits

Medical, Dental, Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Employer Paid Short Term Disability

Employer Paid Life Insurance and AD&D

Critical Illness and Accident Insurance

Flexible Spending Accounts

Qualifications

• Must maintain a Training Instructor Certification, SafetyCare, and First Aid and CPR.
• Proficient in speaking, reading, and writing English.
• Ability to teach in a classroom setting for classes ranging from 30 to 8 hours.

Responsibilities

• Register trainees, and maintain training records accurately.
• Facilitate and lead monthly training forum meetings.
• Identify training needs and develop training information.

Skills

Computer and technology skills

Attention to detail

Project management

Customer service

Interpersonal communication

Education

Associate's degree

Tools

Microsoft Office

Learning Management System

Digital video communication software

Job description

Position Overview

The Training Administrative Support Specialist provides tracking, recordkeeping, scheduling, analytical, and clerical support to the Training Department and Agency. In accordance with Agency Policies, the Training Administrative Support Specialist ensures all employees and shared living providers are professionally trained and certified in accordance with all State and Federal Regulations and all requirements of MaineCare. This position works closely and with the Training Specialist to develop, maintain, schedule, and track relevant training for all employees. This position is also responsible for training staff as needed or in the absence of the Training Manager.

Duties and Responsibilities

· Register trainees, accurately and timely track and maintain all training records, and provide detail macro and micro level reporting across all program areas using the Learning Management System and the College of Direct Support or other regulatory mandated systems.

· Responsible for being knowledgeable and up to date on regulations affecting all employees and their training requirements.

· Responsible for maintaining thorough and accurate records for all classes for all training presented efficiently and timely including employee rosters, class description, class dates, class trainers, class attendance & absence, training hours, certificates awarded, and class completion

· Responsible for maintaining training schedule through SharePoint.

· Process and track required training completion, including distributing certificates to employees and other agency departments as requested timely.

· Responsible for recordkeeping on all employee training file accrualty.

· Communicate with program managers and employees to identify staff needing training, reminders for training, overdue for training, available training, or completed training in a timely manner.

· Input training information into ADP and Syntrio. Operate as Syntrio superuser. Provide training on Learning Management System. Ensure that Syntrio recordkeeping is accurate.

· Facilitate and lead monthly training forum meetings.

· Provides customer service and manages Training Department email efficiently.

· Perform as back up trainer for all regularly presented training.

· Identify training needs for employees and develop and present training information as needed in collaboration with the Training Manager.

· Researches, plans, implements, and coordinates training opportunities.Provides training recommendations to enhance Waypoint’s training program to Compliance Director and Training Manager.

· Responsible for the ordering, purchasing, and Concur recordkeeping of training related supplies, training aids, software, etc. and stock for various training venues.

· Responsible for assisting as part of a team in the day-to-day cleaning, trash removal, and organization of training facilities.

· Responsible for working outside the normal business hours as needed.

· All other duties as requested.

This position is onsite, Monday - Friday 8am - 4pm.

Position Competencies (Knowledge/Skills/Abilities)

·Must maintain a Training Instructor Certification, SafetyCare, and First Aid and CPR.

· Strong computer and technology skills including Microsoft Office applications – thorough experience with power point and ability to leverage technology as a tool for learning.

· Punctual and highly organized, strong attention to details and be willing to work a variety of hours based on employee’s schedules/training needs. Good project management skills.

· Experience with overall curriculum, course content development, and writing skills.

· Ability to teach in a classroom setting for classes ranging in length from 30 minutes to 8 hours.

· Able to work effectively with people and present the Agency in a positive way with a passion to help others.

· Strong professional and interpersonal communications skills and a high level of patience and confidentiality.

· Willing to participate in State and/or federally mandated training.

· Willing to participate in various training courses that will enhance staff professional development.

Qualifications

· Associate's degree

· Must be proficient in speaking, reading, and writing English.

· Ability to use all Microsoft Word, Outlook, and Excel.

· Ability to utilize electronic learning management systems and other training and/or data tracking programs.

· Ability to use digital video communication software.

· Ability to handle stressful situations.

· Regular attendance.

Medical, Dental, Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Employer Paid Short Term Disability

Employer Paid Life Insurance and AD&D

Critical Illness and Accident Insurance

Flexible Spending Accounts