Trainer II

Conduent; San Antonio (TX); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Conduent is seeking a Trainer II – Call Center in San Antonio, TX to lead a three‑week training program for 30–35 new hires, monitor progress, and provide coaching.

The role involves reporting, live operations support, and ongoing materials development. Full‑time schedule with regular hours; benefits included.

Qualifications

• Must be 18 years of age or older.
• Internal candidates must have at least 6 months in their current role.
• Must successfully pass a background check.
• Preferred: Minimum 1 year of experience as a Trainer or Classroom Instructor.
• Associate degree or equivalent combination of education, training, or experience (bachelor's degree preferred).

Responsibilities

• Lead training sessions for groups of 30–35 new hires through a structured three‑week program, ensuring attendance and performance metrics are met.
• Monitor trainee progress, track performance and attendance, and create reports using Excel.
• Provide ongoing coaching and feedback to support trainee success.
• Assist new hires during transition into live operations.
• Support the termination process for trainees who do not meet expectations after coaching.
• Prepare, coordinate, and facilitate training sessions.
• Manage learners and apply policy and procedural requirements.
• Participate in train‑the‑trainer sessions.
• Contribute to the development of training materials, including computer‑based training scripts.
• Collect and compile data for reporting purposes.
• Apply participant feedback for continuous improvement.
• Provide floor support, call handling, and escalations as needed.

Skills

Training delivery

Coaching

Performance tracking

Education

Associate degree or equivalent

Tools

Excel

Job description

Trainer II – Call Center

Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them.

Responsibilities

• Lead training sessions for groups of 30–35 new hires through a structured three‑week program, ensuring attendance and performance metrics are met.
• Monitor trainee progress, track performance and attendance, and create reports using Excel.
• Provide ongoing coaching and feedback to support trainee success.
• Assist new hires during transition into live operations.
• Support the termination process for trainees who do not meet expectations after coaching.
• Prepare, coordinate, and facilitate training sessions.
• Manage learners and apply policy and procedural requirements.
• Participate in train‑the‑trainer sessions.
• Contribute to the development of training materials, including computer‑based training scripts.
• Collect and compile data for reporting purposes.
• Apply participant feedback for continuous improvement.
• Provide floor support, call handling, and escalations as needed.

Qualifications

• Must be 18 years of age or older.
• Internal candidates must have at least 6 months in their current role.
• Must successfully pass a background check.
• Preferred: Minimum 1year of experience as a Trainer or Classroom Instructor.
• Associate degree or equivalent combination of education, training, or experience (bachelor's degree preferred).

Benefits & Compensation

Full‑time employment at $21.00/hour (may be below state minimum wage). Schedule: Monday–Friday (7:00AM–4:00PM or 9:00AM–6:00PM based on business needs). Open availability required between 8:00AM and 8:00PM. Weekends off. Career growth opportunities. Full benefits package including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (vacation and/or sick time).

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.