Trainer

Firstsource; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Firstsource is seeking a Trainer to lead new-employee orientation and ongoing call center training. The position is remote in the US with a rotating schedule and a pay rate of $21.93.

This temp-to-fulltime role requires flexibility and strong facilitation skills. Responsibilities include delivering training, designing materials, evaluating learning outcomes, coordinating with QA and other departments, and maintaining training records.

Qualifications

• High school diploma or equivalent.
• Previous call center experience required.
• Project coordination experience preferred.
• Advanced presentation, interpersonal, time management, and organizational skills.
• Strong training program design experience.
• Excellent verbal and written communication skills.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Ability to work independently and in a team environment.
• Preferred: banking, financial services, or customer support experience.

Responsibilities

• Delivers new employee orientation and ongoing training for call center personnel.
• Provides soft skills leadership and communication training.
• Designs and develops training materials and curriculum.
• Evaluates training effectiveness and updates programs.
• Coordinates with QA and other departments to identify training needs.
• Manages training records and project deadlines.
• May work with external vendors for training courses.
• Adapts programs for different audiences.
• Reviews and updates policy and procedure manuals.
• Provides feedback to management on training needs.

Skills

Advanced presentation

Interpersonal skills

Time management

Organizational skills

Training program design

Verbal communication

Written communication

MS Office (Word, Excel, PowerPoint)

Education

High school diploma

Tools

MS Office

Job description

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Trainer

Date: Jul 24, 2026

Location:

Remote, Remote, US

Requisition ID: 22557

Description:

Location: Remote

Pay Rate: $21.93

Job Type: Temp to possible fulltime

Schedule: Must be flexible to work rotating and shifting schedules

Position Overview

Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.

Key Responsibilities

• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
• May design and develop training materials and curriculum
• Recommends additional learning materials as appropriate
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
• Adapts existing programs to suit various audiences
• Reviews and updates policy and procedure manuals
• Assesses employee training needs and provides feedback to management
• Maintains internal department and external class training records
• May work with vendors to bring in external training courses
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
• Other related duties assigned as needed

Required Qualifications

• High school diploma or equivalent
• Previous call center experience required
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment

Preferred Qualifications

• Previous experience in banking, financial services, or customer support environments.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.