Client Solutions Specialist, FIA-LAAD

IQVIA; Durham (NC); Presencial; USD 53.000 - 133.000; Jornada completa

Descripción de la vacante

IQVIA in Durham, NC is seeking a client services liaison who serves as the primary contact between clients and IQVIA. You will sustain post-sale relationships, ensure value from services, and coordinate with account teams to meet client expectations.

The role requires 3–5 years of related experience, a Bachelor's degree, strong communication and presentation skills, and the ability to travel up to 10%. Proficiency in Excel and other PC tools is expected.

Formación

• Bachelor's Degree required.
• 3-5 years of related experience.
• Broad knowledge of client service concepts, practices and procedures.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Experience with meeting facilitation, presentations, and training.
• Proficiency in PC applications, including Excel.
• Able to collaborate across teams to achieve goals.
• Strong written and verbal communication and ability to work with diverse stakeholders.
• Demonstrated problem solving and analytical skills.
• Demonstrated ability to build and maintain relationships.
• Effective time management skills.
• Willingness to travel to client sites and IQVIA offices up to 10%.

Responsabilidades

• Serves as the primary support liaison between the client and IQVIA for part of a market or group.
• Maintains post-sale contact to maximize value and foster a long-term relationship.
• Builds and maintains effective client relationships as day-to-day contact.
• Explains and expands IQVIA deliverables to derive revenue opportunities within existing clients.
• Monitors performance against service agreements and client obligations.
• Researches, analyzes and responds to complex client inquiries.
• Conducts product/services and process training for clients and employees.
• Leads service meetings at client sites and collaborates with account managers on issues.

Conocimientos

Client service

Relationship building

Communication

Presentation

Training

Problem solving

Time management

Travel

Educación

Bachelor's Degree

Herramientas

Excel

Descripción del empleo

Job Overview

Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Essential Functions

• Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
• Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
• Conducts product/services and process training for clients and other employees.
• Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
• May represent IQVIA on external client projects.

Qualifications

• Bachelor's Degree
• 3-5 years of related experience
• Broad knowledge of the concepts, practices, and procedures of the client service representative field
• Broad knowledge of IQVIA products and the pharmaceutical industry
• Meeting facilitation, presentation, and training experience
• Proficiency in PC applications, such as Excel
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business
• Effective time management skills
• Ability to travel to clients and IQVIA offices as appropriate up to 10%

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.