Trainer, Customer Care-Customer Operations

Envoy Air Inc; Los Angeles (CA); Hybrid; USD 62,000 - 69,000; Full time

Benefits offered by this job

Flight privileges

Training and development programs

Health and life benefits

Job summary

Envoy Air Inc. is hiring an Instructor, Training to deliver and coordinate local training for Customer Care and Operations in the Los Angeles area.

You will provide hands-on instruction across station operations, ensure regulatory and safety compliance, and mentor new hires while maintaining logs and training records. Ideal candidates will have strong communication, leadership, and problem-solving abilities, plus experience with EGOM/QIK training and a willingness to work in a dynamic airline

Qualifications

• Minimum age: 18
• High school diploma, GED or international equivalent; college degree preferred
• Possess a valid, unexpired state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
• Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
• Experience with EGOM training, and QIK training
• Responsible for managing Station training records
• Demonstrated ability to communicate verbally and in writing
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Previous supervisory experience, preferred

Responsibilities

• Instructors analyze and identify local training needs and deliver timely training solutions
• Will facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations
• Provides hands on instruction and therefore must be proficient in all work areas performed by Customer Service Hub employees including:Passenger service,Ramp operations,Airport operations,Baggage service,Support services,Safety and security,General procedures and systems
• Responsible for training orientation, assistance with classroom instruction, completion of all training modules, daily logs, monitoring forms for all new hire employees; and strict adherence to all EGOM and Envoy rules, regulations, and safety policies at all times
• Training may be performed on the airfield, under all weather conditions, with the exception of ground stoppage due to inclement weather
• Ability to show initiative and critical thinking skills are necessary
• Must be able to work in a team environment
• Must be able to prioritize work and projects in order to meet competing deadlines from members of the team
• The ability to show initiative and critical thinking skills are necessary
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Skills

Teamwork

Communication

Time management

Initiative

Critical thinking

Training ability

Education

High school diploma/GED

College degree preferred

Tools

EGOM training

QIK training

Job description

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Salary range - $62,100 - $69,000

Responsibilities

How will you make an impact?

Responsibilities

• Instructors analyze and identify local training needs and deliver timely training solutions

• Will facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations
• Provides hands on instruction and therefore must be proficient in all work areas performed by Customer Service Hub employees including:Passenger service,Ramp operations,Airport operations,Baggage service,Support services,Safety and security,General procedures and systems
• Responsible for training orientation, assistance with classroom instruction, completion of all training modules, daily logs, monitoring forms for all new hire employees; and strict adherence to all EGOM and Envoy rules, regulations, and safety policies at all times
• Training may be performed on the airfield, under all weather conditions, with the exception of ground stoppage due to inclement weather
• Ability to show initiative and critical thinking skills are necessary

• Must be able to work in a team environment
• Must be able to prioritize work and projects in order to meet competing deadlines from members of the team
• The ability to show initiative and critical thinking skills are necessary
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED or international equivalent; college degree preferred
• Possess a valid, unexpired and unsuspendedstate driver’s license; some license restrictions may prohibit a candidate from being considered for this role
• Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications

• Experience withEGOM training,andQIK training
• Responsible of managing Station training records
• Demonstrated ability to communicate verbally and in writing

• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Previous supervisory experience, preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.