Supervisor, Ramp and Customer Services

Envoy Air Inc; Schoolcraft Township (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flight privileges

Training and development

Health and life benefits

Job summary

Envoy Air is seeking a Supervisor - Airport Services to lead the day-to-day station operations, supervise Agents/Clerks, and ensure safety and on-time performance.

This role requires strong leadership, English fluency, and the ability to manage multiple priorities, with opportunities for growth within a major airline network.

Join a team that offers flight privileges, training, and comprehensive benefits across locations.

Qualifications

• Minimum Age: 18.
• High school diploma or GED equivalent.
• College coursework or college degree desirable.
• Possess a valid REAL ID driver's license or travel authority as required.
• Previous airline/airport operations experience; supervisory preferred.
• Proven leadership and analytical skills.
• Ability to manage multiple priorities.
• Clear verbal and written communication skills.
• Fluent English reading/writing/speaking required.
• Willingness to work non-standard schedules as needed.
• Legal right to work in the United States.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks for safety and on-time performance.
• Support the Manager in meeting operational targets and monitoring the station budget.
• Formulate and implement administrative/operational policies and procedures.
• Review and standardize procedures to improve efficiency within the operation.
• Maintain station compliance with policies, safety rules and regulations.
• Investigate and resolve customer service and operation issues.
• Participate in conference calls, audits and report preparation.
• Coordinate with airport management, community, regulators, and HQ staff.
• Maintain records such as time and attendance and personnel files.
• Provide coaching and guidance on performance to team members.
• Work in operations during peak or irregular periods as necessary.

Skills

Leadership

Analytical skills

Communication

Time management

Self-motivation

Education

High school diploma or GED

College coursework or degree desirable

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls, station audits and prepares various reports
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintains records such as time and attendance, personnel files and performance
• Will provide guidance to the team on performance issues as well as coach and counsel employees.
• As necessary, the Supervisor will work in the operation during peak or irregular periods

Qualifications

Who are we looking for?

Requirements:

• Minimum Age: 18
• High school diploma or GED equivalent
• College coursework or college degree desirable
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
• Proven leadership and analytical skills
• Ability to effectively and efficiently manage multiple and often competing priorities
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Previous working experience in a team lead, supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.