Supervisor, Ramp and Customer Services

Envoy Air Inc; Michigan; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flight privileges

Training and development

Health benefits

Job summary

Envoy Air Inc. seeks a Supervisor - Airport Services to lead the day-to-day operations at the station, guiding Agents/Clerks to ensure safe, on-time performance and strong customer service. You will support the Manager in budgeting, policy implementation, and coordinating with airport management and regulatory bodies.

The role requires leadership, analytical thinking, and the ability to handle non-standard schedules while maintaining clear communication and a focus on operational excellence.

Qualifications

• Minimum age 18 and eligibility to work in the United States.
• Experience in an airline or airport environment is preferred.
• Strong leadership and analytical skills with the ability to manage priorities.
• Excellent verbal and written communication; able to work non-standard schedules.
• Must read/write and understand English; ability to travel as needed.

Responsibilities

• The Supervisor - Airport Services coordinates day-to-day station operations and leads Agents/Clerks to ensure safety and on-time dependability.
• Supports the Manager in achieving performance targets and monitoring the station budget.
• Develops policies and procedures and ensures compliance across operations.
• Reviews procedures to improve efficiency and manages regulatory compliance.
• Resolves customer service issues and operation problems; participates in audits and reports.
• Coordinates with local management, regulatory agencies, and other stations.
• Provides guidance on performance, coaches staff, and may work peak periods as needed.

Skills

Leadership

Analytical skills

Communication

Customer service experience

Time management

Multitasking

Adaptability

Self-motivation

Education

High school diploma or GED

College coursework or college degree desirable

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls, station audits and prepares various reports
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintains records such as time and attendance, personnel files and performance
• Will provide guidance to the team on performance issues as well as coach and counsel employees.
• As necessary, the Supervisor will work in the operation during peak or irregular periods

Qualifications

Who are we looking for?

Requirements:

• Minimum Age: 18
• High school diploma or GED equivalent
• College coursework or college degree desirable

• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.

• Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
• Proven leadership and analytical skills
• Ability to effectively and efficiently manage multiple and often competing priorities
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Previous working experience in a team lead, supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.