Trainer, Clinical Operations

RHC Group Management LLC; Westwood (MA); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + healthcare perks

401(k) with company match

Flexible time off

Job summary

Bookmark Medical in Massachusetts is seeking a Clinical Operations Trainer to support onboarding and ongoing training for physicians, nurse practitioners, physician assistants, and other clinical team members across the Massachusetts market.

You will provide hands-on training on EMR functionality, clinical workflows, and operational processes, helping providers adopt standardized workflows and deliver consistent patient experiences.

Qualifications

• 3+ years in a medical practice or ambulatory care setting.
• Experience training or coaching providers is strongly preferred.
• Proficient with EMR systems, especially Athena.

Responsibilities

• Deliver in-person and virtual training for physicians, APPs, and other clinical staff.
• Lead role-based onboarding and training for new providers.
• Provide hands-on support to learn clinical workflows and EMR usage.
• Facilitate adoption of standardized workflows to improve patient care and operations.
• Collaborate with leadership to assess training needs and develop plans.

Skills

Provider training

Onboarding experience

Relationship building

Public speaking

Training delivery

Education

Bachelor’s degree

Tools

Athena EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Trainer, Clinical Operations

Network Ops Full Time - 30 hours or more Westwood, MA, Westwood, MA, US

2 days ago Requisition ID: 2162

Salary Range: $57,000.00 To $67,000.00 Annually

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most- patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Location: Massachusetts

Travel: Approximately 50% within the region

We are seeking a Clinical Operations Trainer with a strong background supporting and training healthcare providers to join our team in Massachusetts. This role is ideal for someone who understands provider workflows within a busy ambulatory or primary care environment and has a passion for helping physicians and advanced practice providers successfully navigate clinical systems, workflows, and operational processes.

As a member of the Clinical Operations Training team, you will support the onboarding, training, and ongoing development of physicians, nurse practitioners, physician assistants, and other clinical team members across the Massachusetts market.

You will provide hands‑on training and "at-the-elbow" support to help providers effectively use the EMR, adopt standardized clinical workflows, navigate operational processes, and deliver an efficient and consistent patient experience.

What You’ll Do

• Deliver in-person and virtual training for physicians, nurse practitioners, physician assistants, and other clinical team members.
• Support role-based onboarding and training for newly hired and newly integrated providers.
• Provide hands‑on, "at-the-elbow" support to providers as they learn clinical workflows, operational processes, and EMR functionality.
• Help providers successfully adopt standardized workflows designed to support efficient patient care and practice operations.
• Partner with clinical and operational leadership to assess provider training needs and identify opportunities for education, coaching, and additional support.
• Support newly acquired and integrating practices by assessing provider training needs and implementing practice‑specific training plans.
• Facilitate training related to EMR functionality, clinical workflows, new technology, operational initiatives, and process changes.
• Collaborate with Learning & Development, clinical leaders, operational leaders, and subject matter experts to ensure provider training reflects current workflows, policies, procedures, and standards.
• Serve as a resource to providers during periods of workflow, technology, and operational change.
• Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other provider resources.
• Evaluate training effectiveness through feedback, observation, reporting, and available metrics.
• Adjust training and coaching approaches based on individual provider needs, experience levels, and learning styles.
• Build strong relationships with providers, practice managers, clinical teams, and operational leaders.
• Collaborate with regional training teams to identify opportunities to continuously improve provider onboarding and training.
• Model professionalism, accountability, adaptability, and a patient-centered approach.
• Manage multiple training priorities and initiatives across practices within the Massachusetts market.

What We’re Looking For

• 3+ years of experience working in a medical practice, ambulatory care, primary care, clinical operations, or comparable healthcare environment strongly preferred.
• Demonstrated experience working directly with physicians and/or advanced practice providers.
• Previous experience training, onboarding, educating, or coaching providers strongly preferred.
• Strong understanding of provider clinical workflows and day‑to‑day medical practice operations.
• Minimum of 3 years of EMR experience; Athena experience strongly preferred.
• Experience supporting provider EMR adoption and clinical workflow optimization.
• Ability to confidently facilitate both in‑person and virtual training.
• Ability to build credibility and effective working relationships with physicians, APPs, practice managers, and clinical and operational leaders.
• Strong coaching skills with the ability to provide clear, constructive, and actionable guidance.
• Ability to assess individual learning needs and adapt training approaches for providers with varying levels of experience and technology proficiency.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Comfortable working independently while collaborating across clinical, operational, and Learning & Development teams.
• Flexible and adaptable with the ability to support providers in a fast‑paced and changing healthcare environment.
• Strong attention to detail, critical thinking, problem‑solving skills, and personal accountability.
• Proficiency with Microsoft Office and standard business technology.

Education & Experience

• Bachelor’s degree in healthcare, organizational development, business, education, or a related field preferred; relevant healthcare, clinical operations, provider training, or practice experience may be considered in lieu of a degree.
• Experience supporting provider onboarding, EMR training, or clinical workflow education strongly preferred.
• Practice integration or onboarding experience preferred.
• Experience developing or delivering role‑based healthcare training preferred.
• Adult learning, instructional design, or curriculum development experience is a plus.

Travel

This position is based in Massachusetts and requires approximately 50% travel to practices and other locations within the region. Candidates should be comfortable traveling between practices and providing hands‑on support to providers in the clinical environment.

Who Will Thrive in This Role

You may be a great fit if you understand the pace and complexity of a provider’s day and enjoy helping clinicians use technology and workflows more effectively.

You are comfortable working directly with physicians and advanced practice providers, whether you are onboarding a new provider, demonstrating an EMR workflow, troubleshooting an issue at the elbow, or helping an established provider adapt to a new process.

You bring strong clinical operations knowledge, provider credibility, relationship‑building skills, and a trainer’s mindset. You can enter a practice, establish trust quickly, understand where providers are experiencing challenges, and translate training into practical solutions they can use during the workday.

Who Will Thrive in This Role

You may be a great fit if you understand what it takes to make a busy medical practice run well and enjoy helping others succeed. You can comfortably work alongside Medical Assistants and providers, explain the "why" behind a workflow, demonstrate best practices, troubleshoot issues in real time, and help clinical teams translate training into their everyday work.

You bring clinical credibility, strong relationship‑building skills, and a trainer’s mindset. You can walk into a practice, quickly establish trust with providers and staff, identify where additional support is needed, and help the team adopt consistent workflows that support both operational efficiency and excellent patient care.

Why You Will Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Flexible time off + Vacation Exchange Program
• Medical Assistant Certification Reimbursement

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress . These values shape how we show up for patients - and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.