Trainer, Clinical Operations

Bookmark Medical; Tennessee; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

HSA with discounts

Flexible time off + Vacation program

Certification reimbursement

Job summary

Bookmark Medical in Tennessee seeks a Clinical Operations Trainer with a strong Medical Assistant background to support our Tennessee practices. You will lead onboarding and ongoing coaching for Medical Assistants, teach standardized workflows, EMR use, and efficient patient flow across sites.

You’ll partner with leadership to identify training needs, develop materials, and implement cross-practice training plans while traveling within the region.

Qualifications

• 3+ years of Medical Assistant or comparable hands-on clinical practice experience strongly preferred.
• Experience training, onboarding, mentoring, or coaching Medical Assistants or clinical staff preferred.
• Strong knowledge of Medical Assistant workflows and primary care operations.
• EMR experience; Athena experience strongly preferred.
• Ability to facilitate in-person and virtual training with clear feedback.

Responsibilities

• Deliver hands-on, virtual, and in-person training for Medical Assistants and clinical staff.
• Assist onboarding and role-based training for new Medical Assistants during first 90 days.
• Provide on-site support to reinforce workflows, EMR use, and patient care standards.
• Help MA staff develop skills for safe, efficient patient flow and experience.
• Assess training needs and identify opportunities for coaching or education.
• Collaborate with practice managers and L&D to reflect current workflows and policies.
• Support new practices by assessing needs and implementing training plans.
• Facilitate training on workflows, processes, new tech, EMR changes.
• Develop training materials: slides, guides, hands-on exercises.
• Evaluate training with feedback, observations, and metrics.
• Adapt training to learner needs and experience levels.
• Build relationships across clinical and non-clinical teams as a trusted resource.
• Model professionalism and patient-centered care in every interaction.
• Manage multiple training initiatives across Tennessee practices.

Skills

Medical Assistant experience

Training & coaching

EMR experience

Athena EMR experience

Patient flow optimization

Coaching skills

Education

Bachelor’s degree in organizational development, business, education, healthcare

MA education or certification preferred

Adult learning / instructional design experience a plus

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Trainer, Clinical Operations

Full Time - 30 hours or more Nashville, TN, Nashville, TN, US

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Travel: Approximately 50% within the region

We are seeking a Clinical Operations Trainer with a strong Medical Assistant background to support our Tennessee practices. This role is ideal for an experienced Medical Assistant who has a passion for teaching, coaching, and helping clinical teams deliver consistent, high-quality patient care.

As a member of the Clinical Operations Training team, you will support the onboarding and ongoing development of Medical Assistants and other practice team members across the Tennessee market. You will provide hands‑on training and “at-the-elbow” support to help new and existing team members build confidence, learn standardized clinical workflows, use the EMR effectively, and support efficient patient flow.

The Clinical Operations Trainer will also partner with practice and clinical leadership to identify training needs, support new practice integrations and acquisitions, and reinforce consistent clinical standards across the region.

What You’ll Do

• Deliver hands‑on, virtual, and in‑person training for Medical Assistants and other clinical team members.
• Support onboarding and role‑based training for newly hired Medical Assistants, including continued coaching during their first 90 days.
• Provide “at‑the‑elbow” support in practices to reinforce clinical workflows, processes, EMR use, and patient‑care standards.
• Help Medical Assistants develop the skills necessary to support safe, efficient patient flow and a positive patient experience.
• Assess individual and practice-level training needs and identify opportunities for additional education or coaching.
• Partner with practice managers, clinical leaders, Learning & Development, and subject matter experts to ensure training reflects current workflows, policies, and standards.
• Support newly acquired or integrating practices by assessing training needs and helping implement practice‑specific training plans.
• Facilitate training related to clinical workflows, operational processes, new technology, and EMR changes.
• Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other resources.
• Evaluate training effectiveness through feedback, observations, reporting, and performance metrics.
• Adapt training approaches based on the learning needs and experience levels of individual team members.
• Build strong relationships with clinical and non‑clinical teams and serve as a trusted resource for clinical operations and workflow questions.
• Model professionalism, accountability, adaptability, and a patient‑centered approach in every interaction.
• Manage multiple training initiatives and priorities across practices within the Tennessee market.

What We’re Looking For

• 3+ years of Medical Assistant or comparable hands‑on clinical practice experience strongly preferred.
• Previous experience training, onboarding, precepting, mentoring, or coaching Medical Assistants or other clinical staff strongly preferred.
• Strong knowledge of Medical Assistant workflows and day‑to‑day primary care practice operations.
• Minimum of 3 years of EMR experience; Athena experience strongly preferred.
• Experience supporting efficient patient flow and standardized clinical workflows.
• Ability to confidently facilitate both in‑person and virtual training.
• Strong coaching skills with the ability to provide clear, constructive feedback.
• Ability to assess a learner’s needs and adjust the training approach to help them become productive and confident in their role.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Comfortable working independently while collaborating closely with practice leaders, clinical teams, and Learning & Development partners.
• Flexible and adaptable, with the ability to work effectively in a fast‑paced and changing healthcare environment.
• Strong attention to detail, problem‑solving skills, and personal accountability.
• Proficiency with Microsoft Office and other standard business technology.

Education & Experience

• Bachelor’s degree in organizational development, business, education, healthcare, or a related field preferred; relevant healthcare and training experience may be considered in lieu of a degree.
• Medical Assistant education, certification, and/or significant hands‑on MA experience preferred.
• Experience with practice onboarding or integration preferred.
• Experience developing or delivering role‑based clinical training is strongly preferred.
• Adult learning, instructional design, or curriculum‑development experience is a plus.

Travel

This position is based in Tennessee and requires approximately 50% travel to practices and other locations within the region. Candidates should be comfortable providing hands‑on support at multiple practice locations.

Who Will Thrive in This Role

You may be a great fit if you are an experienced Medical Assistant who naturally becomes the person others turn to for help. You enjoy teaching new MAs, explaining the “why” behind a workflow, demonstrating best practices, troubleshooting issues in real time, and helping a busy clinical team work more effectively.

You bring both clinical credibility and a trainer’s mindset. You can step into a practice, build relationships quickly, identify where additional support is needed, and help team members translate training into their everyday work.

Why You Will Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Flexible time off + Vacation Exchange Program
• Medical Assistant Certification Reimbursement

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.