Associate Trainer – Claims

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a dedicated Education & Training specialist to deliver classroom and virtual training for Claims, products and sales processes. Travel nationwide up to 1-3 times per year and occasional evenings or weekends may be required.

You will create presentations, deliver live and online sessions, and track progress while coordinating with managers. Strong PowerPoint and Outlook skills, plus basic Excel, are expected, as is a bachelor’s degree preference and a reliable

Qualifications

• Experience with Claims
• Creativity to enhance classroom education and presentation materials.
• Presentation skills in facilitating classes and leading discussions for various group sizes.
• Ability to assimilate new information quickly and take initiative.
• Ability to prioritize multiple tasks and adapt to changing priorities.
• Use of personal vehicle and a good driving record required.
• Intermediate PowerPoint, Outlook; Basic Excel and Word; Basic Access skills.
• Bachelor’s Degree preferred.

Responsibilities

• Educate new and existing employees in technical skills and product knowledge in classroom settings.
• Develop and conduct virtual classes via web conferences; create presentations using adult learning methods.
• Update management on class progress and effectively manage travel and expenses.
• Respond to emails promptly and submit rosters on time.

Skills

Presentation skills

Coaching

Time management

Adaptability

Travel readiness

Education

Bachelor’s degree preferred

Tools

PowerPoint

Outlook

Excel

Word

Access

Job description

The purpose of the Education & Training department is to deliver education and training of products, technology, sales skills and processes to both newly appointed and incumbent agency and call center staff. Assist with product and technology introductions to the field and phone centers. The scope of this job requires travel nationwide for up to 1-3 times a year to support our expanding infrastructure. Occasionally some evenings and/or weekend training.

With the focus on ourClaims Department, assignments will include development of presentations and online content, conducting web conferences, facilitating classroom training and delivering presentations.

Responsibilities:

• Educating new and existing employees in both technical skills and product knowledge primarily in classroom settings.
• Develop, establish and conduct virtual classes via web conference tools. Learn the unique skills necessary to effectively deliver education via this venue. Develop presentations for classroom and web conferences using adult learning methods.
• Consistently update management on progress of classes.
• Effectively manage travel and completing expense reports on time. Respond to emails and other forms of communication promptly. Submit rosters on time and accurately.

Qualifications:

• Experience with Claims
• Creativity to enhance classroom education and presentation materials.
• Presentation skills in facilitating classes and leading discussions for both small and very large groups. Must also excel in one-on-one coaching and tutoring.
• Ability to assimilate new information quickly. Demonstrates initiative to enhance knowledge and skill levels. Does not need to be monitored closely.
• Ability to prioritize multiple tasks at hand. Flexible when priorities and projects suddenly change. Initiative to persevere in pursuit of critical information and in seeing projects through to completion.
• Use of personal vehicle and good driving record required.
• Intermediate PowerPoint.
• Intermediate to Advanced Outlook.
• Basic Excel skills.
• Intermediate Word skills.
• Basic Access skills desired.
• Bachelor’s Degree preferred

The starting pay range for this position is:

$25.03 – $33.34

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity — we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).