Trainer - 988 Contact Hub - Part Time - Monday-Friday 11AM-3PM

Frontier Behavioral Health; Spokane Valley (WA); On-site; USD 44,000 - 53,000; Part time

Benefits offered by this job

Signing Bonus!

Free Employee Assistance Program

Staff Discounts at FBH partners

Job summary

Frontier Behavioral Health’s 988 National Suicide Prevent Contact Hub seeks a Part-time Trainer to deliver training to Crisis Triage Specialists and staff, ensuring services are culturally and linguistically appropriate. The role focuses on onboarding and ongoing training to support competency in crisis services.

You'll develop training materials, stay current with DOH and 988 workflows, and partner with leadership to implement effective education across the organization in Spokane.

Qualifications

• Knowledge of adult learning and instructional design.
• Ability to employ effective teaching strategies.
• Ability to communicate with diverse groups.
• Ability to work independently and in a team.
• Experience coaching to improve training outcomes.

Responsibilities

• Develop newly assigned trainings using classroom, virtual, labs, group activities, and e-learning.
• Keep training materials up to date with mandatory 988/Region Crisis Line requirements.
• Provide orientation and training for Crisis Triage Specialists and manage logistics for internal trainings.
• Collaborate with senior trainer to provide ongoing education on specific cases.
• Review client records and give coaching on improvements as needed.

Skills

Adult learning principles

Instructional design

Coaching and feedback

Training delivery

Public speaking

Education

Bachelor’s degree in behavioral sciences

Tools

NICE CX

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

SHIFT: .5 FTE (20 Hours per week) - Monday-Friday 11AM-3PM

The Part-Time Trainer for the 988 National Suicide Prevent Contact Hub provides training and instruction to 988 Contact Hub staff in accordance with established program guidelines, workflows, and best practices. Trainings support the implementation of culturally, geographically, and linguistically appropriate services for crisis calls. This position focuses on facilitating onboarding and ongoing training to support staff competency in crisis services provided through the 988 and the Regional Crisis Line (RCL). The 988 Contact Hub Trainer may assist with the development or updating of training materials as needed but primarily supports the implementation and delivery of training developed by the 988 Contact Hub training program. The Trainer works with program leadership and the Sr. 988 Contact Hub Trainer to ensure training is delivered consistently and supports effective service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the development of newly assigned trainings and provide established training content utilizing classroom, virtual, practice labs, group interactive exercises, and e-learning modalities.
• Remain up to date with mandatory training requirements for the 988 Contact Hub and Regional Crisis Line, make recommendations and updates to materials as appropriate.
• Provide orientation and training for 988 Contact Hub Crisis Triage Specialists, and handle logistics for internal training activities including the development of training aids such as manuals, handouts, when requested.
• In conjunction with feedback from department leadership, develop and provide ongoing training on specific cases
• Collaborate with Sr. 988 Contact Hub Trainer to provide education, coaching and feedback via live monitoring through NICE CX.
• Collaborate with Sr. 988 Contact Hub Trainer to review client records and provide coaching and feedback on any identified corrections needed and/or areas of improvement.
• Assist in developing tools and processes to ensure staff maintain compliance with current workflows, policies, procedures, and practices.
• Collaborate with 988 Contact Hub Lead Crisis Triage Specialists to assist in learning and locating necessary community resources.
• Document and track training received by individual employees, as appropriate.
• Train staff to ensure development of knowledge needed to support implementation of service goals and objectives.
• Provide consultation and education to other FBH staff and to the community when assigned.
• Answer Crisis Call Center calls when directed, and as needed.
• Establish and maintain a good working relationship with all FBH staff.
• Ensure equal opportunity for all assigned staff with regards to training.
• Participate in DOH training topic related meetings, as assigned.
• Contribute to and participate in departmental projects for reaccreditation, applications, or RFPs for program training and development, as requested.
• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED

• Bachelor’s degree in behavioral sciences.
• One year of experience in a call center environment.
• Must apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire.

PREFERRED

• Experience working in a 988 Contact Hub or crisis call center.
• One year of experience in crisis work including working with suicidal and other people in acute distress
• Experience developing and implementing training, academic courses, seminars, or workshops.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of principles of adult learning and instructional design.
• Demonstrated ability to employ effective teaching strategies.
• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Ability to work independently and within a team.
• Skill and ability to provide coaching to produce effective training.
• Ability to deliver engaging and effective training in a variety of settings including one-to-one, e-learning, classroom-based instruction and through learning aids.
• Strong written and verbal communication skills, including dynamic facilitation and presentation skills.
• Gain knowledge of Washington State 988 Contact Hub and Regional Crisis Line systems.
• Ability to be become and remain up to date 988 workflows and policies and procedures.

PHYSICAL, SENSORY & ENVIRONMENTAL

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Work may be performed out of office and travel may be needed to outside areas.
• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE

Pay Range (Hourly/ Non-Exempt): $31.84-$38.79

• All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $31.84 per hour.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS: www.fbhwa.org/careers/perks

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.