Crisis Triage Specialist - RCL/988 Line -MONDAY-FRIDAY - 11PM-7:30AM

Frontier Behavioral Health; United States; Sur place; USD 36 000 - 43 000; Plein temps

Avantages offerts par ce poste

Signing Bonus

No-cost licensure supervision

Federal and State Loan Forgiveness

Reimbursement of License/Certification

Free Employee Assistance Program

Staff Discounts

Résumé du poste

Frontier Behavioral Health in Spokane, WA is seeking a Crisis Triage Specialist to provide telephone crisis intervention and assessments for youth, adults and families.

You will work 11 PM to 7:30 AM with a 10.76% shift differential, handle multi-call triage, document assessments, and connect callers with crisis resources.

A BA in Behavioral Health and WA CAAR credential within 30 days are required; two years crisis experience preferred; strong empathy and autonomy essential.

Qualifications

• Bachelor’s degree in Behavioral Health or related field.
• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential within 30 days of hire.
• Two years of crisis intervention experience preferred.

Responsabilités

• Provide telephone crisis triage and intervention for individuals in crisis.
• Complete risk assessments to determine suicide/homicide risk and necessary referrals.
• Manage multiple calls professionally and document interactions thoroughly.
• Collaborate with clinical staff for follow-up and safety planning.
• Maintain current knowledge of community resources to support callers.

Connaissances

Customer service

Crisis intervention

Communication skills

Risk assessment

Autonomy

Formation

Bachelor's degree in Behavioral Health

CAAR credential within 30 days

Description du poste

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non‑profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence‑based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma‑Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence‑based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Please note these positions are located in Spokane, WA and remote work status is available after in‑person training and core competencies have been evaluated and demonstrated as determined by FBH.

SHIFT AVAILABLE: Monday-Friday 11PM-7:30AM - This shift is eligible for added shift differential of 10.76% to the base pay listed below.

Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six‑county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the 988 National Suicide Prevention Line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three‑digit phone number. When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Must be able to manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow‑up phone calls as requested and appropriate.
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in‑depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Provide crisis services by phone, that follow best practices and protocols.
• Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.
• 988 must adhere to American Association of Suicidology accreditation and Vibrant Emotional Health's National Suicide Prevention Lifeline network standards.
• For 988, provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.
• Other duties as assigned by agency or supervisor.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor’s degree in Behavioral Health related field - Applicants will not be considered that do not meet this requirement.
• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire.

PREFERRED:

• Two years of experience serving individuals with behavioral health needs Experience with crisis intervention, including risk assessments

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders
• Knowledge of all WAC and RCW requirements for Crisis
• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio‑economic status.
• Demonstrate evidence of critical thinking, decision‑making ability and problem‑solving skills.
• Knowledge of community resources is necessary to assist callers with viable resources.
• Ability to work autonomously

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. May be required to lift 10 - 20 pounds. Work may be performed out of office and travel may be needed to outside areas. Blood‑borne Pathogen Category III - No predictable exposure to blood‑borne pathogens.

Additional Job Description PAY RANGE (Hourly/ Non‑Exempt):

$25.89-$31.53 All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour. This shift is eligible for added shift differential of 10.76% added to the base pay above.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

APPLICANT ACCOMMODATIONS:

To request accommodation with our application process, please contact Human Resources at 509-458-7461. Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.

OUR EEO POLICY

It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran's status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.