Trainer (53868)

NDC, Inc.; La Vergne (TN); On-site; USD 65,000 - 80,000; Full time

Job summary

NDC, Inc. in Tennessee seeks a Trainer/Auditor Quality Specialist to strengthen our quality system. You will develop training, maintain work instructions, and support ISO 9001 and internal controls to raise operational excellence.

You will conduct audits, document findings, ensure adherence to procedures, and collaborate across operations and quality teams. This role requires strong communication, attention to detail, and the ability to handle confidential information.

Qualifications

• Proficiency in Microsoft Word, Excel, and other Microsoft Office applications.

Responsibilities

• Develop, maintain, and deliver training on established work processes and procedures to all Operations Associates.
• Support the Quality Audit Process to ensure procedures and quality standards are followed.
• Conduct audits for special-exception customers and document findings.
• Create, review, and update Work Instructions (WIs) to keep processes accurate.
• Ensure compliance with internal control procedures and company policies.
• Learn, understand, and support Numinas.
• Support ISO 9001 requirements and related quality processes as needed.
• Identify potential process issues and opportunities for improvement.
• Maintain documentation and records.
• Work flexible schedules as needed.
• Perform other duties and responsibilities as assigned.

Skills

Microsoft Word

Microsoft Excel

MS Office suite

Documentation

Written communication

Attention to detail

Confidential information handling

Analytical reasoning

Cross-functional collaboration

Tools

Internal systems

Job description

Position Summary

The Trainer/Auditor Quality Specialist is responsible for maintaining and improving operational processes, ensuring compliance with quality standards, and supporting team members through effective training and process documentation. This role plays a key part in conducting quality audits, identifying process improvements, and supporting ISO 9001 requirements and internal control procedures.

The Trainer/Auditor Quality Specialist is responsible for maintaining and improving operational processes, ensuring compliance with quality standards, and supporting team members through effective training and process documentation. This role plays a key part in conducting quality audits, identifying process improvements, and supporting ISO 9001 requirements and internal control procedures.

Key Responsibilities

• Develop, maintain, and deliver training on established work processes and procedures to all Operations Associates.
• Understand, maintain, and support the Quality Audit Process to ensure team members consistently follow established procedures and quality standards.
• Conduct audits for special-exception customers and document findings as required.
• Create, review, and update Work Instructions (WIs) to ensure processes remain accurate, clear, and up to date.
• Ensure compliance with established internal control procedures and company policies.
• Learn, understand, and support Numinas.
• Support ISO 9001 requirements and related quality processes as needed.
• Identify potential process issues, discrepancies, and opportunities for improvement.
• Maintain accurate and organized documentation and records.
• Work flexible schedules when necessary to support operational needs.
• Perform other duties and responsibilities as assigned.

Qualifications

Required Skills and Experience

• Proficiency in Microsoft Word, Excel, and other Microsoft Office applications, as well as applicable internal systems.
• Excellent written communication skills, with the ability to document processes clearly, accurately, and in an organized manner.
• Strong listening and comprehension skills, with the ability to understand and interpret operational processes and procedures.
• Strong attention to detail with a high degree of accuracy.
• Ability to properly handle confidential information and maintain the security of sensitive records.
• Strong analytical and problem-solving skills, including the ability to review information, identify potential issues or discrepancies, and determine appropriate next steps.
• Ability to communicate effectively with team members and work collaboratively across operations and quality functions.