Trainer

American Credit Acceptance; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

American Credit Acceptance seeks a Training Specialist for Servicing to design and deliver training programs on customer relationship management, collections techniques, and billing system functionality. This role works closely with Human Resources to align curricula with policies.

The role emphasizes onboarding, material creation, and applying adult-learning methods, with a full-time schedule and up to 20–40% travel as needed.

Qualifications

• Bachelor's degree in Education or Organizational Development or equivalent.
• 2+ years of experience delivering training materials in an adult educational environment.
• Experience in Customer Service, Collections or Finance preferred.
• Ability to communicate complex information to diverse audiences.
• Strong decision making and organizational skills.
• Effective classroom management skills.
• Proficiency with Excel, Word and PowerPoint.

Responsibilities

• Facilitate new employee training in Servicing and Loss Mitigation.
• Determine training needs with business leaders and create content.
• Maintain training manuals, records and course materials.
• Stay updated with policy and procedural changes.
• Use adult learning techniques to meet objectives.
• Develop alternative training methods if improvements are lacking.
• Communicate clearly across organizational levels.
• Employ varied instructional formats and activities.
• Foster teamwork across departments.
• Perform other assigned tasks as needed.

Skills

Adult learning methods

Content creation

Effective communication

Organizational skills

Excel

PowerPoint

Word

Education

Bachelor's degree in Education or Organizational Development

Tools

Excel

Word

PowerPoint

Job description

Description

Summary/Objective

The Trainer dedicated to Servicing will be responsible for administering, organizing and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training. This role requires close interaction with the Human Resources Department.

Essential Functions

• Provides orientation support by facilitating training of new employees in the Servicing and Loss Mitigation organization
• Partner with business leaders and stakeholders such to determine ongoing departmental training needs and create/deliver content to address.
• Organize and help maintain up-to-date training procedure manuals, records and course materials such as handouts and visual aids.
• Stay abreast of policy and procedural updates.
• Utilize adult learning techniques and training methods to achieve learning objectives.
• Help develop alternative training methods if expected improvements are not seen.
• Provide clear and concise communication to various levels of the organization.
• Utilize a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures.
• Maintain a team-focused mentality and establish positive working relationships with all departments.
• Other tasks as assigned

Qualifications

• Bachelor’s degree in Education or Organizational Development preferred; one to two years’ experience in content creation and delivery; or equivalent combination of education and experience.
• 2+ years of experience delivering training materials in an adult educational environment preferred.
• Experience in the Customer Service industry; background in Collections or Finance is preferred.
• The ability to effectively communicate complex information and ideas to a variety of audiences.
• Ability to demonstrate sound decision making and organizational skills.
• Ability to demonstrate effective classroom management skills.
• Advanced experience with Excel, Word, and PowerPoint.
• High level of professionalism

Supervisory Responsibility

This position does have supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

This position will require up to 20-40% travel depending on seasonality and business needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO StatementACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.