Trainee Personal Banker I: Build Relationships & Solutions

Fifth Third Bank; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker I after a 4-8 week onboarding with rotations in operations and Sales & Service. The program leads to a certification and a role focused on consultative selling and building customer relationships in a Financial Center or Bank Mart setting.

The position emphasizes risk awareness, policy compliance, and professional conduct while delivering excellent customer service and financial solutions. Travel for training is required.

Qualifications

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new consumers and cross-sell to existing customers.
• Ability to understand advanced math functions for credit and financial analysis.
• Represent Fifth Third Bank professionally in appearance and communication.
• Knowledge of Retail policies and procedures to exercise sound judgment.

Responsibilities

• Use consultative sales process to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products/services and offer appropriate solutions.
• Proactively reach out to customers for periodic financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with partners (Mortgage, Small Business, Commercial) to provide holistic solutions.
• Meet or exceed customer experience and production goals and support revenue growth.

Skills

Sales experience

Financial industry knowledge

Math skills

Communication skills

S.A.F.E. Act registration awareness

Education

College degree or equivalent

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker I after a 4-8 week onboarding with rotations in operations and Sales & Service. The program leads to a certification and a role focused on consultative selling and building customer relationships in a Financial Center or Bank Mart setting.

The position emphasizes risk awareness, policy compliance, and professional conduct while delivering excellent customer service and financial solutions. Travel for training is required.