Train Host (Part Time Ogden, Provo and Salt Lake County)

1 Utah Transit Authority; Warm Springs (GA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Paid time off

Free transit passes for employees and

Training and career advancement

Job summary

Utah Transit Authority is hiring part-time Train Hosts for Ogden, Provo, and Salt Lake Central stations. Training will occur in Salt Lake City. You will ensure passenger safety, provide station and rail platform assistance, and guide bridge-plate deployment in accordance with ADA requirements.

Requirements include one year of customer service, a high school diploma, and a training program. A valid Utah driver’s license with limited violations is needed; CPR training is a plus.

Qualifications

• One year of customer service experience with face-to-face instruction.
• High school diploma or equivalent.
• Complete training program provided by UTA.

Responsibilities

• Oversee safety of customers boarding/riding the train and at stations.
• Provide customer service at station platforms and to passengers.
• Assist with bridge plate deployment per ADA requirements; communicate with dispatchers and police.

Skills

Customer service

Clear communication

Safety awareness

Education

High school diploma or equivalent

Tools

CPR training

Utah Driver’s License

Job description

Job Description Part Time. Multiple Positions in Ogden, Provo Available. *Note that Training will be in Salt Lake* Do you enjoy helping others? Are you committed to providing excellent customer service? Do you look for creative ways to solve problems? What if you could do all those things while working on and around trains? If you are looking to make a difference in your community, consider applying with UTA! Our Train Host position offers parttime hours, a supportive working environment, development tools for advancement opportunities, and great benefits (detailed below). If you are a self-starter, think outside of the box and enjoy helping the public, we want to hear from you! As a Train Host for the Utah Transit Authority, you will:

Oversee the safety of customers boarding/riding the Commuter Rail (Frontrunner). Provide customer service at station platforms. Assist passengers with bridge plate deployment per ADA requirements. Oversee the wellbeing of customers on board the train and station platforms. Walk the entire train in between stations. Communicate appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information. Answer questions from customers and others. Shuttle UTA personnel and passengers using a non-revenue shuttle van to transport other UTA personnel and passengers on occasion.

Shift Information

This position is part-time, not to exceed 29 hours per week. Both AM and PM shifts are available at the Ogden Station, Provo Station, and the Salt Lake Central Station. Shift schedules change 3 times a year and applicants work schedule could be different each time as they are decided by shift bid through Seniority. Anticipated Start Date: 11/9/2026

Minimum Qualifications

Experience/education: One year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries. High school diploma or equivalent. Successfully complete a required training program (training provided by UTA). Speaking a second language is a plus but not required.

LICENSES/TRAINING

Must have a valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years. Training in CPR and emergency preparedness is a plus but not required.

KNOWLEDGE/SKILLS/ABILITIES

Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio. Read and understand training materials, operating manuals and operating and safety rules and directives. Prepare legible written reports of incidents. Work independently without supervision. Perform the physical requirements of the job to include constantly walking – required to walk the entire consist of train between all stations for entire shift; ability to maintain stability while walking to include stairs on a moving train; place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements; open/push doors between cars; and hand out granola and water when necessary – lifting up to 35 lbs. All applicants considered for employment must pass a thorough criminal background check. This job requires regular and predictable attendance.

UTA Competencies

• Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Safety – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment.
• Integrity – Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes.
• Belonging – Creating a culture where employees are seen, heard, valued and safe to be authentic.
• Teamwork – Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose , connection and achievement of goals.
• Empowerment – Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work.
• Accountability – Taking ownership of self-actions, decisions and performance.
• OR – An equivalent combination of relevant education and experience. [UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $18.13 per hour Close Date: October 12th 2026 by 11:59 PM

Benefits

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
• 10 paid holidays and two (2) floating holidays per year.
• Training, development, and career advancement opportunities.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching.
• Free transit passes for employees, their spouses, and their dependent children.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply.

All applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required. Utah Transit Authority is a drug‑free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre‑employment drug test. If a pre‑employment test returns a non‑negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post‑accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

We grow together. We succeed together. We are UTA, together. A career with UTA offers a unique opportunity to make a difference in our communities while building a purposeful and rewarding career.