Trailer Service Leader - Customer Experience & Growth

Formula Trailers; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program

Life Insurance

Disability Insurance

Ongoing Training and Development

Job summary

Formula Trailers in Boise, Idaho is seeking a Retail Service Manager to lead the daily operations of the service department. You will oversee trailer repairs, manage customer relationships, drive service and parts sales, and ensure high-quality workmanship from check-in through delivery.

The ideal candidate has strong leadership, operational excellence, and a track record of developing teams while delivering outstanding service in a fast-paced setting.

Qualifications

• 3+ years of management experience in service, retail, dealership, customer service, or related industry.
• Demonstrated success leading teams and achieving performance goals.
• Strong communication, customer service, and relationship-building skills.

Responsibilities

• Lead and develop the service department team to meet goals.
• Oversee trailer repairs, parts inventory, and workflow.
• Maintain high standards of safety and quality in service operations.
• Drive service and parts sales and monitor KPIs (labor/parts sales, gross profit, customer satisfaction).
• Build and maintain relationships with customers throughout the repair process.

Skills

Management

Leadership

Customer service

Communication

Organization

MS Office

Education

Bachelor's degree in Business or related field

Tools

MS Office

ERP/CRM systems

Job description

Formula Trailers in Boise, Idaho is seeking a Retail Service Manager to lead the daily operations of the service department. You will oversee trailer repairs, manage customer relationships, drive service and parts sales, and ensure high-quality workmanship from check-in through delivery.

The ideal candidate has strong leadership, operational excellence, and a track record of developing teams while delivering outstanding service in a fast-paced setting.