Trail Safety Team Member

Telluride Ski & Golf; Mountain Village (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski pass

Dependent passes

Discounted lift tickets

Discounted meals and lodging

Ski school discounts

Employee shuttle discounts

Paid sick leave

Job summary

Telluride Ski & Golf in Mountain Village, Colorado, seeks staff to enhance guest safety on designated runs by enforcing safety rules, educating guests, and coordinating with Ski Patrol, Security, Mountain Operations, and Guest Services. You must be able to ski or snowboard on advanced terrain, communicate effectively, handle de‑escalation, and complete safety reports using Survey123.

Weekend/holiday availability and the ability to work at high elevations in harsh weather are required; pay is

Qualifications

• Must be able to ski or ride on groomed advanced terrain.
• Knowledge of the Skier Responsibility Code required.
• Experience in customer service preferred.

Responsibilities

• Enhance guest safety on designated runs.
• Engage in educational and enforcement conversations with employees and guests.
• Occasionally present skier education classes to guests and employees.
• Work with Ski Patrol, Risk Manager, Security, Mountain Operations and Guest Services.
• Write reports on ski safety violations and positive education contacts.
• Communicate via two-way radios.
• Assist Ski Patrol with scene management and traffic control.
• Adheres to Skier Safety Act and related regulations.

Skills

Skiing proficiency

Communication

De-escalation

Report writing

Guest service

Tools

Survey123

Job description

Essential Duties and Responsibilities:

include the following. Other duties may be assigned.

Responsible for enhancing guest safety on designated runs by performing the following duties:

• Ski and snowboard in a professional manner, maintaining speed and control and setting an example for employees and guests.
• Engage in educational and enforcement conversations with employees and guests.
• Occasionally present skier education classes to guests and employees.
• Work with Ski Patrol, Risk Manager, Security, Mountain Operations and Guest Services.
• Write reports on ski safety violations and positive education contacts.
• Communicate via two-way radios.
• Must be able to ski or snowboard with proficiency.
• Utilize department protocol when dealing with confrontation situations.
• Interview witnesses and record witness statements.
• Provide a guest experience that exceeds the guest’s expectations
• Supports Telluride Ski & Golf sustainability initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Assist Ski Patrol with Scene management and traffic control
• Knowledge of and adheres to Skier Responsibility Code and Colorado Skier Safety Act.
• Upholds, educates and enforces all aspects of the Skier Safety Act and reckless skiing violations.
• Responsible for installation and take down of daily safety signage in predetermined areas of high traffic choke points.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Must be able to ski or ride on groomed advanced terrain.
• Knowledge of the Skier responsibility code required
• Experience in customer service field preferred

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Basic math skills preferred

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

Must be able to complete reports using Survey123 software on computer or mobile device

Other Qualifications

• Must be able to communicate effectively with guest. Interactions with guests may require education and de-escalation skills properly communicate with guests.
• Must be able to work weekends and holidays.
• Must be able to function effectively at elevations of 10,000 feet or higher.
• Must be able to function effectively in inclement weather conditions.
• Must be at least 18 years of age.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions and extreme cold. The noise level in the work environment is often loud.

The pay rate for this position is $20.00/hr.

Benefits include paid sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts