TRAIL Rising Leaders Program - Servicing Operations

newrez; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Newrez seeks to hire TraIL Operations Specialists as part of a 12‑month rotational leadership program designed for recent college graduates. The program provides hands‑on experience, mentorship, and competitive salary with benefits.

TraIL roles include exposure to Loan Transfers, Operational Support, and Data Integrity, beginning July 2027. These positions offer full-time employment with a focus on process improvement, documentation, audit, and analytics, aiming to build future leadership within

Qualifications

• Bachelor's degree required or equivalent experience.
• Degree in Business Administration or Data Analytics preferred.

Responsibilities

• Validate loan-level data.
• Perform pre and post transfer audits.
• Ensure complete documentation and image delivery.
• Investigate root causes for operational issues detected.
• Perform duties under supervision to gain knowledge and experience for promotion to a management position.
• Perform business analyses and provide recommendations to leadership for business and process changes.
• Receive training and perform duties in several functions to become familiar with line and staff functions, management viewpoints, policies, and best practices.
• Help champion the Process Improvement discipline within the organization and implement steps and tools to complete projects.

Skills

Excel

Communication skills

Team collaboration

Attention to detail

Multi-tasking

Presentation skills

Education

Bachelor's degree from accredited college or university

Business Administration or Data Analytics preferred

Tools

PowerPoint

Visio

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands‑on experience and mentorship from the assigned business area. The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.

The Servicing Operations TRAIL Operations Specialist will get immersed in one of the following areas:

• Loan Transfers


• Operational Support


• Data Integrity

The TRAIL Rising Leaders Program is set to begin July 2027.

Duties and Responsibilities

• Validate loan‑level data.


• Perform pre and post transfer audits.


• Ensure complete documentation and image delivery.


• Investigate root causes for operational issues detected.


• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios.


• Performs business analyses and provides recommendations to leadership for business and process changes.


• Receives training and performs duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.


• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.


• Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.


• Will be required to attend company sponsored training classes and attain certain certifications.


• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor's degree from accredited college or university.


• Degree in Business Administration or Data Analytics preferred.

Skills, Abilities, and Knowledge

• Excel in a team‑orientated, collaborative environment while contributing to the creation, design, and implementation of value‑add business strategies that affect current operating practices and company policy.


• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.


• Excellent written and verbal communication skills.


• Strong business communication skills with an ability to work well in a collaborative environment.


• Strong attention to detail and an ability to multi‑task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.


• Experience with PowerPoint and Visio a plus.


• Ability to adapt and willingness to learn

Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities. Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F‑1 students on OPT or STEM OPT.

Additional Information

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance


• Health Savings Account with employer contribution


• 401(k) Retirement plan with employer match


• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave


• Adoptio