TRAID (Technology-Related Assistance for Individuals with Disabilities) Manager

AccessCNY, Inc.; City of Syracuse (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO

11 paid holidays

Job summary

AccessCNY, Inc. is hiring a TRAID Manager to lead a team delivering adaptive equipment services in East Syracuse, NY. You will collaborate with families, educators, and professionals to implement individualized plans addressing behavioral needs and equipment provision.

The role requires a Bachelor degree in human services, supervisory experience, and knowledge of adaptive equipment. Duties include staff training, warehouse oversight, data entry, and program development within agency guidelines.

Qualifications

• Bachelor degree in a human services field plus one year of experience working with people with disabilities.
• One year of supervisory experience.
• Knowledge and experience with assessing, ordering, adapting, repairing, maintaining, and training on adaptive equipment and technology.

Responsibilities

• Evaluate equipment and technology needs of participants.
• Provide equipment and demonstrations to participants, families and professionals.
• Provide information and referral to participants, families, and professionals.
• Ensure participant and family satisfaction with services.
• Supervise the Adaptive Technician Assistant.
• Orient, train, and direct staff regarding specific job duties.
• Provide ongoing direction, support, and regular supervision to staff.
• Oversee the maintenance and cleaning of equipment in the warehouse.
• Oversee delivery and return of borrowed equipment.
• Oversee warehouse organization and cleanliness.
• Order equipment as needed.
• Develop and utilize the TRAID database for equipment inventory and loans; enter information accurately.
• Ensure satisfaction surveys are mailed and returned.

Skills

Staff supervision

Staff training

Community engagement

Education

Bachelor degree in human services

Supervisory experience

Adaptive equipment knowledge

Job description

TRAID Manager

Reports to: Community Outreach Director

Location: 6666 Manlius Center Road, East Syracuse, NY

Pay Rate: $22-$25 Hourly

Schedule: Mon-Fr: 8:00 a.m. – 4:00 p.m.

About Us

With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals through residential housing, mental health, and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.

About the Role

We are looking for a proactive employee to work collaboratively with families, educators, and other professionals to develop and implement individualized treatment plans that address specific behavioral challenges

Responsibilities

• Evaluate the equipment and technology needs of participants
• Provide appropriate equipment, and equipment demonstrations, to participants, families and professionals
• Provide information and referral to participants, families, and professionals
• Ensure participant and family satisfaction with services
• Responsible for the supervision the Adaptive Technician Assistant
• Orient, train, and direct staff regarding specific job duties
• Provide ongoing direction, support, and regular one on one supervision to staff
• Share pertinent service, departmental, and Agency wide information; encourage staff participation in Agency functions, trainings, events, etc.
• Oversee the maintenance and cleaning of equipment in the warehouse
• Oversee delivery and return of borrowed equipment
• Oversee warehouse organization and cleanliness
• Order equipment as needed
• Develop, and utilize, the TRAID database for equipment inventory, equipment loans, etc.; enter necessary information in a timely and accurate manner
• Ensures satisfaction surveys are mailed and returned from individuals receiving services
• Collect data for designated program outcomes for Agency outcome dashboard
• Work with supervisor to explore and develop new procedures and/or services to enhance the quality of the program
• Oversee and manage equipment expenses
• Review project and budget expenses with supervisor and OPWDD on a quarterly basis
• Present on topics such as services, technology, equipment, and other topics of interest at various community groups, as requested
• Ensure compliance with federal, state, and local employment laws and regulations, as well as with company policies
• Perform Other Duties as Assigned

Education & Experience

Bachelor degree in a human services field plus one year of experience working with people with disabilities, required. One year of supervisory experience, required. Knowledge and experience with assessing, ordering, adapting, repairing, maintaining, and training on the use of adaptive equipment and technology required.

Conditions of Employment

Must have a valid NYS Driver License in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs.

Did you know? AccessCNY offers health, dental, and vision insurance, a 401(k) match upon hire, PTO, and 11 paid holidays for employees working 30 hours or more weekly.