Trafficking Case Manager & 24/7 Crisis Response

A Safe Place; Woodstock (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

A Safe Place in Libertyville, IL is seeking a Human Trafficking Case Manager to lead intakes, case management, crisis intervention, and life-skills training for victims. The role requires on-call 24/7 coverage and ensures Medicaid billing compliance and CARF-aligned documentation.

The Case Manager collaborates with the Lake County Task Force and other programs, supporting victims with advocacy, referrals, and safety planning while maintaining confidentiality and integrity of service delivery.

Qualifications

• Excellent written and oral communication for documentation and training.
• Bilingual abilities preferred but not required.
• Flexible schedule to meet client needs; on-call availability.

Responsibilities

• Attend Task Force Steering Committee and related subcommittees.
• Provide crisis intervention and on-call support as needed.
• Conduct intake, assessment, and service planning with clients.
• Assist with enrollment in public assistance programs (e.g. TANF, SNAP).
• Maintain confidentiality and accurate documentation per agency policies.
• Collaborate with community partners to coordinate services for clients.

Skills

Communication skills

Bilingual

Flexible schedule

Interpersonal skills

Active listening

Client motivation

Cultural sensitivity

Commitment to mission

Education

Bachelor's degree in Social Work / Counseling / Education

Job description

A Safe Place in Libertyville, IL is seeking a Human Trafficking Case Manager to lead intakes, case management, crisis intervention, and life-skills training for victims. The role requires on-call 24/7 coverage and ensures Medicaid billing compliance and CARF-aligned documentation.

The Case Manager collaborates with the Lake County Task Force and other programs, supporting victims with advocacy, referrals, and safety planning while maintaining confidentiality and integrity of service delivery.