Traffic Services Officer

City of Springfield, Missouri; Springfield (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

City of Springfield, Missouri seeks a Traffic Services Officer to actively engage with the public, support police operations, and help keep streets safe. This full-time civilian role focuses on outdoor work, problem-solving, and providing excellent public service.

You will respond to parking-related calls, patrol areas, enforce regulations, and assist with traffic control at events, aiming to deliver professional interactions and clear communication.

Qualifications

• 30 hours of college credit in any area from an accredited college.
• OR two years of employment experience dealing directly with the public.

Responsibilities

• Respond to calls related to parking violations and abandoned vehicles.
• Patrol public streets, parking lots, and special parking districts.
• Enforce city parking regulations with professionalism and consistency.
• Assist with traffic control at crash scenes, emergencies, and special events.
• Serve as a visible and helpful resource for residents and visitors.
• Answer questions and help connect the public to the right city resources.

Skills

Public interaction

Problem-solving

Communication

Outdoor work

Attention to detail

Public safety

Education

30 hours college credit

2 years public-facing work

Tools

Radio communication

Data entry

Job description

Looking for a career where you can stay active, serve the community, and make a visible impact every day?

The Springfield Police Department is hiring a Traffic Services Officer to help keep our city safe, organized, and moving. This is a full-time civilian role for someone who enjoys problem-solving, working outdoors, interacting with the public, and being part of a mission-driven team.

Why This Role Stands Out

This isn’t a desk job.

As a Traffic Services Officer, you’ll spend most of your day out in the community, responding to issues, helping the public, supporting officers, and handling situations that require professionalism, sound judgment, and strong communication.

This role offers the opportunity to:

• Work in a position where every day is different
• Be part of a respected public safety organization
• Build experience in law enforcement and municipal operations
• Make a direct impact on the safety and functionality of Springfield’s streets and public spaces

What You’ll Do

In this role, you will:

• Respond to calls related to parking violations and abandoned vehicles
• Patrol public streets, parking lots, and special parking districts
• Enforce city parking regulations with professionalism and consistency
• Assist with traffic control at crash scenes, emergencies, and special events
• Serve as a visible and helpful resource for residents and visitors
• Answer questions and help connect the public to the right city resources

This role is ideal for someone who is comfortable being outdoors, on the move, and working directly with the public.

What We’re Looking For

We’re looking for someone who is:

• Professional, dependable, and self-motivated
• Comfortable working independently and making sound decisions
• Skilled at communicating clearly and confidently
• Calm under pressure and able to navigate enforcement-related interactions respectfully
• Organized, observant, and detail-oriented
• Committed to providing excellent public service

This position is critical to operations and there are two shifts (shift preference determined by seniority.) These shifts include the following:

• Monday - Thursday 6:00 a.m. - 4:00 p.m.
• Tuesday - Friday 8:00 a.m. - 6:00 p.m.

More information on our Police Department can be found.

We are accepting applications until 11/03/26.

Leadership Philosophy

The City of Springfield’s leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework®, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.

Experience, Education, and Training

• 30 hours of college credit in any area of discipline from an accredited college;

OR

• 2 years of employment experience dealing directly with the public.

PREFERRED

• Experience in customer service or other public-facing work
• Experience resolving conflict or difficult interactions professionally
• Experience working independently with minimal supervision
• Experience applying policies, regulations, or enforcement procedures
• Computer experience, including data entry, email, and documentation
• Experience using radio communication equipment
• Familiarity with local streets, parking areas, and traffic flow

Licensing/Certification

• Must possess a valid driver's license.

For more information on essential functions and other requirements, please see the job description.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.