Traffic Management Specialist

AtkinsRéalis Group; Raleigh (NC); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Job summary

AtkinsRéalis in Raleigh, NC is seeking a Traffic Management Specialist to join our Statewide Transportation Operations Center. This role will manage traffic congestion on roadways across the state and respond to incidents including road work, crashes, and adverse weather.

The TMS will monitor incidents with cameras, maps, and responder radios, determine responses, document data in real-time, and communicate with emergency responders and the traveling public.

Qualifications

• High school diploma or equivalent required.
• Six months related dispatch or 911 operations experience preferred.
• Excellent oral communication and interpersonal skills expected.
• Must have good command of English and map/geography aptitude.

Responsibilities

• Detect and monitor traffic incidents using maps, cameras and radios.
• Determine appropriate response by assessing incident characteristics and traffic impacts.
• Document incident details and real-time response activity.
• Publish incident details on the DriveNC.gov site and provide traveler information.
• Coordinate with NCDOT and responders, dispatch IMAP, and manage alerts statewide.

Skills

Oral communication

Interpersonal skills

Geography/maps aptitude

Education

High school diploma or equivalent

Job description

Job Description Overview

AtkinsRéalis is seeking a Traffic Management Specialist to join our Statewide Transportation Operations Center in Raleigh, NC. This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather.

As a Traffic Management Specialist (TMS), you will use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants. Interested candidates must be able to work second shift (1:45PM – 10:15PM). The training will take between 5-7 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed.

Your role

Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies. Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors. Document incident details, response activity, and other critical data in real-time. Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways. Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas. Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time. Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians. Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts).

About you

High school diploma (or equivalent); Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred. Experience in a position involving public contact and telephone responsibilities preferred. Must be proficient with computer skills. Excellent oral communication and interpersonal skills required. Must have good command of the English language. Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps.

Rewards & benefits

At AtkinsRéalis, our values—Safety, Integrity, Collaboration, Innovation, and Excellence—are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact. Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company‑paid life and short- and long‑term disability benefits, employer‑matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We’re AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world’s infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We’re committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.

Expected compensation range is between $20.00 - $22.00 hourly depending on skills, experience, and geographical location.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability Please review AtkinsRéalis’ Equal Opportunity Statement here. AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Worker Type Employee Job Type Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world‑class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world’s infrastructure and technology systems. We deploy global capabilities locally to our clients and deliver unique end‑to‑end services across the whole lifecycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital.

News and information are available at Atkinsrealis or follow us on LinkedIn.