Traffic Management Center (TMC) Operations Manager

AtkinsRéalis; Austin (TX); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with vesting

Paid time off

Job summary

AtkinsRéalis seeks a Traffic Management Center (TMC) Operations Manager for its Austin, TX team. You will lead daily TMC operations, oversee Shift Leads and Operators, and ensure safety, efficiency, and uninterrupted traffic management services.

You will develop staff schedules, monitor SLAs/KPIs, and collaborate with TxDOT and partners to drive continuous improvement. The role emphasizes incident management support and ITS workflow enhancements.

Qualifications

• Minimum 3 years' experience supporting TMC operations or similar.
• Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
• Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
• Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
• Proven ability to recruit, train, mentor, evaluate and develop operational staff.
• Experience addressing employee conduct, attendance, and performance issues.
• Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
• Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
• Proven experience managing performance according to SLA, KPI, or similar operational metrics.
• Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.
• Ability to work on-site and remain available for urgent operational issues outside of normal business hours.

Responsibilities

• Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
• Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
• Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
• Monitor operational performance and drive compliance with SLAs, KPIs, SOPs, and TxDOT requirements.
• Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
• Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
• Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
• Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
• Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
• Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
• Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
• Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
• Build and maintain strong working relationships with TxDOT staff, TIM partners, and other stakeholders across the Austin District.
• Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
• Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.

Skills

TMC operations

Staff leadership

Stakeholder coordination

Operational decision making

Communication (radio/email)

Tools

TxDOT systems

SLA/KPI tracking

ITS tools

Job description

Overview

We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX. The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities.

Your role

• Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.


• Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.


• Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.


• Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.


• Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.


• Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.


• Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.


• Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.


• Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.


• Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.


• Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.


• Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.


• Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.


• Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.


• Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.

About You

Minimum Qualifications:

• Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment.


• Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.


• Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.


• Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.


• Proven ability to recruit, train, mentor, evaluate and develop operational staff.


• Experience addressing employee conduct, attendance, and performance issues.


• Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.


• Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.


• Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.


• Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.


• Ability to work on-site and remain available for urgent operational issues outside of normal business hours.

Rewards & benefits

At AtkinsRéalis, our values—Safety, Integrity, Collaboration, Innovation, and Excellence—are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation range is between $105,000 - $135,000 annually depending on skills, experience, and geographical location.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis' Equal Opportunity Statement here.

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