Traffic Management Center Operator (Swing Shift)

AECOM; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

AECOM is seeking a Traffic Management Center Operator (Swing Shift) in Milwaukee, WI, to work on-site in a fast-paced 24/7 operation. The role monitors roadways, communicates with responders, and uses ITS tools to provide real-time traveler information.

Candidates need a high school diploma or GED, the ability to work nights and weekends, pass CJIS background checks, and be prepared to obtain Flex Lane certification.

Qualifications

• High school diploma or GED required.
• Ability to work a 24/7/365 operation center including nights, weekends, and holidays.
• CJIS background check required by the client.

Responsibilities

• Monitor Wisconsin roadways and provide real-time traveler information using ITS tools such as CCTV, signs, ramp meters, and detectors.
• Real-time assessment of traffic data and prioritization of reporting needs.
• Communicate with responders, law enforcement, field staff and agencies to determine incident severity for dissemination to motorists.
• Locate, verify, and monitor unplanned incidents, construction, events and issues impacting traffic flow or safety.
• Maintain Flex Lane certification and operate Flex Lane when needed.
• Maintain traffic incident reports for incidents on WI state highways.
• Assess large data volumes from diverse sources to detect incidents.
• Provide real-time status and situational updates in the control room.
• Monitor ITS devices and create maintenance requests for devices.
• Perform dispatch-like functions in a call-center environment.
• Ensure quality, accuracy, and timeliness of all disseminated information.
• Attend training and staff meetings as requested.
• Other duties as assigned.

Skills

Interpersonal skills

Ability to work under stress

Multi-tasking

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Windows apps

Microsoft Office

Job description

Traffic Management Center Operator (Swing Shift)

• Full-time
• State/Province: Wisconsin
• Business Group: DCS
• Legal Entity: AECOM Technical Services Inc
• Business Line: Transportation
• Work Location Model: On-Site
• Primary Location: US - Milwaukee, WI - 1555 N Rivercen
• Compensation: USD 20 - USD 22 - hourly

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The Traffic Management Center Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. This role is a part of the Swing Shift team and hours expected are 2pm-10pm.

The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs.
• Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety.
• Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
• Maintains traffic incident reports for incidents occurring on WI state highways.
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
• Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
• Responsible for the quality, accuracy and timeliness of all information disseminated.
• Attend training and staff meetings as requested, possibly outside of normal schedule.
• Other duties as assigned.

• High School Diploma or GED equivalent.
• Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.
• Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

• Excellent interpersonal skills
• Ability to work in a team environment under stressful conditions.
• Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.
• Ability to communicate clearly both in writing and verbally.
• Ability to work calmly and accurately under pressure.
• Skilled in the use of Windows based applications including Outlook, Word and Excel
• Geographic familiarity with WI state highway system
• Work Visa Sponsorship is not offered for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.