Traffic Management Center Operator

AECO; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

AECOM is seeking a Control Room Operator to work on-site in Milwaukee, WI, within a Traffic Management Center. You will monitor ITS devices, provide real-time traveler information, and coordinate with responders to ensure safe, efficient traffic flow.

Flex Lane certification will be required and maintained, with duties including incident monitoring and data analysis. The role requires a High School Diploma or GED, willingness to work a 24/7 schedule, and the ability to pass a CJIS background

Qualifications

• High School Diploma or GED equivalent.
• Shift work in a 24/7/365 operation center that includes weekends and holidays.
• Candidate must pass a CJIS background check.

Responsibilities

• Monitor roadways and provide real-time traveler information using ITS tools.
• Assess incoming data and prioritize content for dissemination.
• Communicate with statewide first responders and agencies as needed.
• Locate, verify and monitor incidents and events impacting traffic flow.
• Maintain Flex Lane certification and operate Flex Lane when required.
• Create maintenance requests for ITS devices and monitor system functionality.
• Perform dispatch-like functions in a call center to coordinate resources.

Skills

Interpersonal skills

Team work under stress

Multi-tasking

Clear communication

Calm under pressure

Windows apps

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

• Legal Entity: AECOM Technical Services Inc
• Business Line: Transportation
• Work Location Model: On-Site
• Primary Location: US - Milwaukee, WI - 1555 N Rivercen
• Compensation: USD 20 - USD 22 - hourly

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

the Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
• Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
• Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
• Maintains traffic incident reports for incidents occurring on WI state highways.
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
• Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
• Responsible for the quality, accuracy and timeliness of all information disseminated.
• Attend training and staff meetings as requested, possibly outside of normal schedule.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent.
• Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.
• Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

• Excellent interpersonal skills
• Ability to work in a team environment under stressful conditions.
• Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.
• Ability to communicate clearly both in writing and verbally.Ability to work calmly and accurately under pressure.
• Skilled in the use of Windows based applications including Outlook, Word and Excel
• Geographic familiarity with WI state highway system

Additional Information

• Work Visa Sponsorship is not offered for this position

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.