Traffic Management Center Operator (Swing Shift)

AECOM; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

AECOM is seeking a Traffic Management Center Operator to join the on-site team in Milwaukee, WI. You will monitor roadways, relay real-time traveler information, and coordinate with responders to manage incidents using ITS tools in a fast-paced environment.

The role requires willingness to work 2pm-10pm Swing Shift, pass CJIS background check, and maintain Flex Lane certification. Candidates should have a high school diploma and strong data-entry and communication skills.

Qualifications

• High School Diploma or GED required.
• Ability to work on a 24/7/365 operation with weekend/holiday coverage.
• CJIS background check required.

Responsibilities

• Monitor Wisconsin roadways and provide real-time traveler information using ITS tools.
• Assess incoming data and prioritize reporting needs.
• Coordinate with first responders and dispatchers to relay incident information.
• Identify unplanned incidents and issues affecting traffic flow and safety.
• Maintain Flex Lane certifications and operate Flex Lane when needed.
• Prepare and maintain traffic incident reports for WI highways.
• Analyze large data sets from multiple sources to detect incidents.
• Provide real-time status updates on control room activities.
• Ensure ITS devices are functioning and raise maintenance requests.
• Perform dispatcher-like tasks in a call center environment.
• Ensure information is accurate, timely and properly disseminated.
• Attend training and meetings as requested.

Skills

Interpersonal skills

Data entry

Teamwork

Clear communication

Tools

Outlook

Word

Excel

Windows

Job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Traffic Management Center Operator will work on‑site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. This role is a part of the Swing Shift team and hours expected are 2pm-10pm.

The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real‑time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed‑circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real‑time assessment of all incoming traffic data and prioritization of content and traffic reporting needs.
• Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety.
• Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
• Maintains traffic incident reports for incidents occurring on WI state highways.
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
• Provides real‑time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
• Responsible for the quality, accuracy and timeliness of all information disseminated.
• Attend training and staff meetings as requested, possibly outside of normal schedule.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED equivalent.
• Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.
• Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

• Excellent interpersonal skills
• Strong, accurate data entry skills
• Ability to work in a team environment under stressful conditions.
• Ability to perform effectively in a fast‑paced environment requiring a high level of multi‑tasking and prioritization.
• Ability to communicate clearly both in writing and verbally.
• Ability to work calmly and accurately under pressure.
• Skilled in the use of Windows based applications including Outlook, Word and Excel
• Geographic familiarity with WI state highway system

Additional Information

• Work Visa Sponsorship is not offered for this position

To support this commitment, all newly hired employees are required to attend an in‑person Day 1 onboarding at an AECOM office location as a condition of employment.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $20 to $22.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include

• medical
• dental
• vision
• life
• AD&D
• disability benefits
• paid time off
• leaves of absences
• voluntary benefits
• perks
• flexible work options
• well‑being resources
• employee assistance program
• business travel insurance
• service recognition awards
• retirement savings plan
• employee stock purchase plan

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting‑edge technology and a network of experts, you'll have the resources to make a real impact. Our award‑winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Work Location Model: On-Site

Career Area: Operations & Maintenance

Compensation: USD 20 - USD 22 - hourly