Traffic Customer Service and Data Enttry Operator

Maldonado-Burkett , LLP; Thomaston (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health / Dental / Vision

401(k)

Health Savings Account

Life Insurance

Holidays and PTO

Professional Development

Job summary

Maldonado-Burkett, LLP in Thomaston, GA is seeking an entry-level Traffic Customer Service and Data Entry Operator /CHAMP Dispatcher. This full-time, on-site position provides on-the-job training and requires physical presence at the client's location, with potential restrictions on remote work.

Shifts can include holidays, weekends, and special events due to 24/7/365 operations. Key duties include answering calls in the 511GA system, delivering excellent customer service, and documenting

Qualifications

• Entry-level role with on-the-job training.
• Based in Thomaston, GA with on-site work required.
• Reliable transportation due to client-site location.

Responsibilities

• Answer calls that come into the 511GA system from the traveling public.
• Provide outstanding customer service when responding to customer calls.
• Coordinate with GDOT personnel for signal and maintenance issues.
• Enter and manage roadway incidents in ATMC NaviGAtor.
• Maintain construction events across Georgia and update logs.

Skills

Customer service

Data entry

CHAMP Dispatcher

Tools

NaviGAtor

Job description

Are you seeking an opportunity to expand your skills and knowledge as an Operator?

Opportunity: Traffic Customer Service and Data Entry Operator

Location: Thomaston, GA

Job Type: Full-Time, Hourly, On-site

Salary: $17.80/hr (commensurate on experience/qualifications)

Who We Are

Maldonado-Burkett, LLP (M-B), a Texas based Engineering firm established in 2007, has an immediate opening in Thomaston, GA for a Traffic Customer Service and Data Entry Operator /CHAMP Dispatcher

• M-B nurtures a culture where team members are supported, included, and empowered to make meaningful decisions. We have steadily grew to six offices across Texas and Georgia with more than 100 team members. We offer generous opportunities for career development and growth. If youre looking for an opening where you can make an immediate impact, we welcome your application.

Work Perks

• Health / Dental / Vision with Employer Contribution
• Employer Matched 401(k)
• Health Savings Account
• Employer Paid Life Insurance
• Paid Holidays and PTO Accrual
• Professional Development Opportunities

What We Are Looking For

M-B is currently hiring Full-Time Traffic Customer Service and Data Entry Operator /CHAMP Dispatcher to be based out of the District 3 Operation Center in Thomaston, GA. This is an entry-level role that provides on-the-job training. The position necessitates physical presence at the client's location with limited prospects for remote or work-from-home opportunities, subject to the client's needs or requirements. Any modifications to reporting location or method will be determined by the client's requirements. Since operations are conducted 24/7/365, employees may be required to work holidays, weekends, and special events.

This site is not accessible via public transportation; reliable transportation will be a requirement.

How youll make an impact at M-B as a

CHAMP Dispatcher

Maldonado-Burkett DOC Operators Are Contractors Working For The Georgia Department Of Transportation With Oversight Of 31 Counties In The District. Shifts Will Include But Not Limited To

Answer all calls that come into the 511GA system from the traveling public, regarding stalled vehicles, signals not working properly, debris in roadway, etc.
Provide outstanding customer service when responding to customer calls.
Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district.
Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel.
Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly
Maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area.
Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists.
Coordinating with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstate or Sate Routes.