Traffic Controller (non-Driving) - St. Mary's Hospital

townepark; Madison (WI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k plan

Job summary

Towne Park in Madison, WI is hiring a Traffic Coordinator to direct vehicular flow and provide exceptional hospitality. You will issue valet tickets to patients and guests, uphold site parking policies, and help manage guest vehicles with care.

Responsibilities include greeting guests, answering questions, assisting with luggage when needed, and supporting the location team with AM/PM shifts. This role emphasizes safety and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old.
• Experience in customer service preferred.
• Ability to drive a manual transmission.

Responsibilities

• Directs vehicular traffic while providing attentive, friendly service to guests.
• Greet and assist guests; maintain professional demeanor.
• Issue valet tickets and manage guest luggage where applicable.
• Maintain parking policy and assist with vehicle retrieval.
• Support marketing efforts to engage clients.

Skills

English literacy

Customer service

Reading and writing

Communication

Basic arithmetic

Time management

Driving ability

Education

High school diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Click here for important notices that may be applicable to you.

For more information about our privacy policy, please click here.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $23-$25 per hour.

Work Schedule: The work schedule for this position can include AM/PM shift times.

Benefits:

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Directs vehicular traffic while providing attentive, friendly service to all patients/guests. Assists marketing department with the marketing efforts targeted to exciting clients. Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. -25%
• Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. -25%
• Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Collects data in accordance with parking operations, if applicable. -25%
• Obtains information about daily events and rates to be charged. Maintains claim checks and guest folio archives. Runs at top speed to park and retrieve vehicles and drives slowly and cautiously. Other duties as assigned. -25%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age

Work Experience:

• one to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED

Knowledge:

• Knowledge of traffic and valet procedures

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking