Parking Concierge-(Lankenau Hospital)

townepark; Ardmore (PA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a Parking Concierge to greet self-parking guests and assist with directions, payments, and facility information. The role emphasizes friendly guest service and accurate revenue handling.

The position requires basic English literacy, cash handling ability, and familiarity with parking operations. Schedule is open availability with standard safety guidelines in place.

Qualifications

• High school diploma or GED required.
• One to three months related experience and/or training; or equivalent.
• General knowledge of parking garage policies.
• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group settings.
• Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s; monetary arithmetic.
• Ability to understand 24 hour and military time systems.
• Ability to understand a multiple tiered rate system.

Responsibilities

• Maintain a friendly, professional demeanor with guests and co-workers. Greet guests and provide directions and information.
• Assist guests with self-parking equipment and area amenities; give clear directions.
• Identify and collect revenue; complete cash drops and shift reports; reconcile revenue.
• Sort and tag tickets for audit; operate registers, gates and payment terminals; document daily events and rates.

Skills

Reading and writing English

Cash handling

Guest service

Time management

Arithmetic (money)

Time formats (24h/military)

Rate system understanding

Education

High school diploma or GED

Job description

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay is $17.50 per hour

Work Schedule: The work schedule for this position is open availibility.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information and assistance regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanour. Addresses guests using last names when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location.-25%
• Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Assists guests in using all self-parking equipment including instruction, room key use and payment terminals.-25%
• Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Determines guest charges and processes payments via cash, credit, or direct billing.-25%
• Accurately categorises tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged.-25%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

N/A

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• General knowledge of parking garage policies

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand a multiple tiered rate system

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or v