Traffic Control Manager

LAZ Parking; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

LAZ Parking in Chicago is seeking a Traffic Control Manager for its Events Operation. You will oversee 24/7 traffic control, coach a frontline team, and drive operational excellence to meet contractual obligations.

The role emphasizes leadership, safety, and collaboration with security and emergency teams, with a focus on delivering top-tier parking services in a fast-paced environment.

Qualifications

• Experience leading a team in a parking/ops environment.
• Strong customer service and communication skills.
• Ability to train and coach staff and manage payroll/process.

Responsibilities

• Manage daily traffic control operations and ensure compliance with contractual obligations.
• Lead, direct and develop front-line staff, leads and supervisors to meet performance goals.
• Promote and train exceptional customer service and professional conduct.
• Identify high-potential employees to support organizational growth and succession planning.
• Coordinate with airport police and emergency management teams to ensure safe operations.

Job description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say, “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Traffic Control Manager oversees the traffic control operation in Chicago's Events Operation under the direction of the Director of Operations to ensure 24/7 professional parking management and operational excellence. The operations manager supports the operational team to ensure the traffic control operation is running as expected, ensures all departments are successful in completing daily tasks and duties and helps coach, train and improve upon areas of opportunity.

Principal Job Duties:

• Manage and ensure daily business operation performs as expected; understand and report any anomaly that may occur that would impede usual business practices and flow.
• Promote and train first-class customer service.
• Lead, direct, and develop a team of employees to accomplish daily tasks and duties that will ensure daily reporting to the city meets contractual obligation and compliance.
• Identifying high-potential employees to support the organization’s continued growth.
• Assist with the management and development of staff to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify, develop and modify procedures that improve efficiency and workplace safety.
• Manage the planning, scheduling, training, and directing of activities for the front-line staff, leads and supervisors to ensure expectations are met.
• Administer and assist in proper time entries into payroll system, payroll processing; ensuring sign off of electronic timecards on a weekly basis; collaborating with the local payroll department to ensure pay data is completed properly.
• Work with Human Resources to ensure proper wage and hour compliance.
• Assist in producing and delivering Daily, Weekly, Monthly, and Annual operational and financial reports as required.
• Managing, planning, scheduling, training, and directing the staff activities, which may require compliance with the Collective Bargaining Agreements.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
• Communicate with airport police department and emergency management teams regarding operations.
• Additional related duties as assigned.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to identify areas of improvement and implement collaborative changes.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Identify and mitigate business and workplace risks.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand and walk for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.