Traffic Assistant (Plastics Manufacturing)

Schaefer Plastics North America, LLC.; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Schaefer Plastics North America, LLC. is seeking a Traffic Assistant in Charlotte, NC to support the logistics team. This position will manage shipments and ensure all documentation is accurately completed and communicated to internal teams.

The ideal candidate should possess attention to detail and effective communication skills, with a high school diploma required. Responsibilities include preparing shipping documentation and coordinating with carriers.

Qualifications

• Prior experience in shipping, logistics, traffic, transportation, or customer service preferred.
• Experience preparing shipping documents preferred.
• Dependable, organized, and able to work independently.

Responsibilities

• Prepare shipping documentation, including bills of lading and packing lists.
• Process domestic and international parcel shipments.
• Maintain shipping-related records and logs.
• Communicate shipment information to internal departments.

Skills

Attention to detail

Communication skills

Customer service

Data entry skills

Organizational skills

Education

High school diploma or equivalent

Job description

Traffic Assistant

Plays an important support role within the Materials and Logistics team by helping ensure shipments are prepared accurately, transportation paperwork is completed on time, and internal departments receive the information needed to support customer shipments. This position requires strong attention to detail, clear communication, and the ability to manage shipping documentation in a fast‑paced environment.

Position Summary

The Traffic Assistant is responsible for supporting the timely and cost-effective transportation of products by preparing shipping documentation, coordinating parcel shipments, maintaining logs, assisting with intercompany transfer paperwork, and communicating with internal teams and customers as needed. The role also provides backup support to the Traffic Coordinator and assists with general office duties.

Essential Duties and Responsibilities

• Prepare shipping documentation, including bills of lading, packing lists, and special shipping instructions.
• Process domestic and international parcel shipments through DHL, FedEx, UPS, and other carriers as needed.
• Maintain small parts logs, BOL logs, invoice logs, quote logs, and other shipping-related records.
• Complete intercompany transfer paperwork accurately and in a timely manner.
• Communicate upcoming shipment information to appropriate internal departments.
• Coordinate with customers for customer‑arranged or collect shipments.
• Provide backup support to the Traffic Coordinator, including dock appointment coordination and daily shipping remarks or database updates.
• Answer phones and assist with general office responsibilities.
• Support department workflow by completing administrative tasks accurately and on time.
• Perform other duties as assigned by the Traffic Coordinator or Management.

Qualifications

• High school diploma or equivalent required.
• Prior experience in shipping, logistics, traffic, transportation, customer service, or administrative support preferred.
• Experience preparing shipping documents, bills of lading, packing slips, or carrier paperwork preferred.
• Basic computer and data entry skills required.
• Ability to communicate professionally with internal teams, customers, and carriers.
• Strong attention to detail and ability to maintain accurate records.
• Ability to prioritize tasks and manage competing deadlines.
• Dependable, organized, and able to work independently with direction.

Knowledge, Skills, and Abilities

• Ability to read and understand simple instructions, correspondence, memos, and shipping documentation.
• Ability to write clear, professional correspondence.
• Ability to effectively communicate information in one‑on‑one and small group settings.
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to apply common sense understanding to carry out written and verbal instructions.
• Ability to resolve routine problems involving standardized situations.
• Professional demeanor with strong verbal and interpersonal communication skills.
• Ability to maintain confidentiality and represent the company professionally.

Core Competencies

• Adaptability
• Attendance and punctuality
• Customer service
• Dependability
• Ethics and integrity
• Initiative
• Interpersonal communication
• Judgment
• Organization and planning
• Problem solving
• Professionalism
• Safety awareness
• Teamwork
• Written communication

Physical Demands and Work Environment

This position is primarily office‑based and requires frequent sitting, computer use, talking, hearing, reading documents, and viewing data on computer screens. The role may also require occasional standing, walking, reaching, bending, kneeling, or crouching.

The employee may occasionally lift up to 10, 25, or 50 pounds. The work environment is generally quiet to moderate, with occasional exposure to louder manufacturing or warehouse areas. Employees must follow all safety procedures when entering operational areas.

Equal Employment Opportunity

Schaefer Plastics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.