Trading Support Specialist: Customer Service & Contracts

Bunge Limited; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Bunge in Chesterfield, MO, is seeking a Trade Support Representative to join the US Liquids Customer Service team. You will act as a liaison among customers, logistics, credit, and the commercial trading group, handling contract management for US and Canada trade accounts with timely, proactive service.

Key duties include managing a portfolio of trade accounts, coordinating shipments, pricing, entry of contracts, resolving price discrepancies, and partnering with Commercial, Operations, Product

Qualifications

• Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience with SAP, Tableau and Salesforce highly desirable.

Responsibilities

• Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
• Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
• Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the SAP price routine.
• Complete BTB and Intercompany contract entry and pricings as requested by the Refined Oils Trade Team.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.

Skills

Customer relationship building

Communication skills

Analytical thinking

Problem solving

Education

Bachelor’s degree in Business or related field

Tools

SAP

Tableau

Salesforce

Excel

Job description

Bunge in Chesterfield, MO, is seeking a Trade Support Representative to join the US Liquids Customer Service team. You will act as a liaison among customers, logistics, credit, and the commercial trading group, handling contract management for US and Canada trade accounts with timely, proactive service.

Key duties include managing a portfolio of trade accounts, coordinating shipments, pricing, entry of contracts, resolving price discrepancies, and partnering with Commercial, Operations, Product