Assistant III Trading Support

Bunge; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Bunge in Chesterfield, MO, is seeking a Trade Support Representative to join the US Liquids Customer Service team. You will act as a liaison among customers, logistics, credit, and the commercial trading group, handling contract management for US and Canada trade accounts with timely, proactive service.

Key duties include managing a portfolio of trade accounts, coordinating shipments, pricing, entry of contracts, resolving price discrepancies, and partnering with Commercial, Operations, Product

Qualifications

• Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience with SAP, Tableau and Salesforce highly desirable.

Responsibilities

• Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
• Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
• Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the SAP price routine.
• Complete BTB and Intercompany contract entry and pricings as requested by the Refined Oils Trade Team.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.

Skills

Customer relationship building

Communication skills

Analytical thinking

Problem solving

Education

Bachelor’s degree in Business or related field

Tools

SAP

Tableau

Salesforce

Excel

Job description

City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 49202

A Day in the Life:

This Trade Support position is within the US Liquids Customer Service team that serves as the liaison between the customer, logistics, credit, and the commercial trading group for the business unit. The customer service focused Trade Support Representative role is responsible for top-level response to customer inquiries in a timely, efficient, and proactive manner, using each customer contact as an opportunity to display Bunge’s commitment to provide excellent customer service and value-added support. They will also perform total contract management for all US and Canada trade accounts as well as any additional assigned duties by the Key Account Specialist Supervisor.

What You'll Be Doing:

• Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
• Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
• Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the SAP price routine.
• Complete BTB and Intercompany contract entry and pricings as requested by the Refined Oils Trade Team.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.

Skills/Experience Requirements:

• Bachelor’s degree in Business or related field.
• Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience with SAP, Tableau and Salesforce highly desirable.
• Experience in agribusiness or related industry a plus
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of 34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity