Trading Services, Executive Director - Cash Settlements

JPMorgan Chase; Newark (DE); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorganChase is seeking an Executive Director to lead the Cash Settlement team within Trading Services, overseeing broker-dealer cash activity, settlements, and control execution.

You will partner with global stakeholders to enhance the control framework, drive technology-enabled improvements, and deliver accurate management reporting while minimizing risk across domestic and international markets.

Qualifications

• 10+ years in financial services operations, program management, or client service.
• Experience supporting market-wide payments change initiatives (ISO 20022/SWIFT).
• Experience with trade settlements and lifecycle processing, including issue resolution.
• Ability to identify AI/automation opportunities in operational workflows.
• Experience leading teams with AI-enabled analytics and workflow automation.
• Knowledge of cash processing and market settlement practices.
• Experience operating within a control framework with risk identification and remediation.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Experience partnering with technology teams on process or platform changes.
• Experience producing management updates to senior stakeholders.
• FINRA Series 99 Operations Professional certification (active or plan to obtain within 120 days).

Responsibilities

• Ensure timely and accurate processing of broker-dealer cash activity and resolve exceptions.
• Partner with global stakeholders to maintain a robust control framework.
• Collaborate with technology teams on system integration and workflow design.
• Engage with internal stakeholders, counterparties, and banks to resolve lifecycle issues.
• Identify discrepancies, root causes, and actions to reduce risk and recurrence.
• Oversee KPIs and risk indicators, setting thresholds and targets.
• Lead process improvements to streamline workflows and strengthen controls.
• Prepare management reporting on risk themes and progress against deliverables.

Skills

Financial operations

Program management

Stakeholder management

AI/Automation

Risk controls

Leadership

Process improvement

Trade settlements

Payments modernization

Analytics

Education

Bachelor's degree in finance

Tools

SWIFT

ISO 20022

Job description

Do you thrive in a fast-paced environment where precision and ownership matter?

As an Executive Director in Trading Services for our Cash Settlement Team, you will lead and strengthen a resilient cash and control environment for a high-impact broker dealer platform, supporting both Institutional and Retail clients within Prime Financial Services Operations. This role sits at the center of complex cash and securities processing across domestic and international markets, encompassing cash settlements, cash movements, and daily control execution.

You will partner with global stakeholders to monitor, analyze, and resolve complex processing issues, develop the product, and reduce operational risk - delivering stronger client outcomes and a great client experience. You will also lead modernization initiatives impacting payments and operational workflows, improving efficiency, transparency, and control effectiveness.

Job responsibilities:

• Ensure timely and accurate processing of broker-dealer related cash activity by monitoring activity, investigating exceptions, and driving resolution within an established control framework
• Partner with global stakeholders to develop, enhance, and sustain an operational control framework aligned to risk management expectations
• Collaborate with technology partners to provide operational input into system integration, workflow design, and control enhancements
• Engage daily with internal stakeholders, counterparties, agent banks, and custodian banks to resolve complex lifecycle issues
• Identify trade and settlement discrepancies, assess root causes, and implement actions to reduce recurrence and operational risk
• Oversee key performance and risk indicators, defining thresholds and targets to drive continued performance improvement
• Lead process improvement initiatives to streamline workflows, improve throughput, and strengthen controls and documentation
• Prepare management reporting and presentations, including risk themes, exception trends, and progress against key deliverables

Required qualifications, capabilities and skills:

• 10+ years of experience plus in financial services operations, program management, and/or client service disciplines
• Experience supporting market-wide payments change initiatives, such as ISO 20022 migration for SWIFT messaging (or similar modernization efforts)
• Experience supporting trade settlements and trade lifecycle processing, including issue investigation and exception management
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
• Experience leading teams through the adoption and utilization of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement.
• Knowledge of cash processing and market settlement practices
• Experience operating within a control framework, including risk identification, escalation, and remediation tracking
• Ability to manage multiple priorities and deliver to deadlines in a fast-paced environment
• Experience partnering with technology teams on process or platform changes affecting operations
• Experience producing management reporting and presenting operational updates to senior stakeholders
• FINRA Series 99 Operations Professional certification (active/current) or ability to obtain the Series 99 certification within the first 120 days of employment

Preferred qualifications, capabilities and skills:

• Bachelor's degree in finance or a related field, or equivalent work experience
• Experience supporting prime brokerage and/or hedge fund client servicing models
• Experience working in payments and cash processing
• Experience working across domestic and international market settlement considerations
• Experience defining or improving operating procedures, controls, and governance routines
• Experience leading cross-functional projects that drive measurable process efficiency and/or risk reduction

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in rec