Tradewinds Supervisor

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 26,174 - 35,817; Full time

Job summary

Treasure Island Resort & Casino in Minnesota is seeking a supervisor to oversee Food and Beverage outlet operations when required by management. You will ensure a high level of guest service in line with department standards and lead staff to maintain quality and efficiency.

The role requires supervisory experience, attention to detail, and strong communication skills to handle guest questions and ensure accurate cash handling and service excellence.

Qualifications

• 1 year supervisory experience required.
• High School Diploma/GED or equivalent experience preferred.
• Accurate and detail-oriented, highly organized, and able to adapt quickly to changing priorities.
• Excellent verbal and interpersonal communication skills.
• Computer skills - MS Office (Word, Excel and Outlook) and Windows preferred.

Responsibilities

• Schedule, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities and inspect work for conformance to standards.
• Establish and uphold quality, service, and cleanliness standards.
• Address guest questions, complaints, or concerns in a courteous, professional manner.
• Ensure transactions and cash-handling procedures are followed appropriately.

Skills

Accurate and detail-oriented

Highly organized

Excellent communication

Adapt quickly to changing priorities

Education

High School Diploma/GED

Tools

MS Office

Job description

Pay Rate: $22.50 an hour

SUMMARY

To oversee Food and Beverage outlet operations when required to do so by management. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect work for conformance to standards
• Establish and uphold quality, service, and cleanliness standards
• Address guest questions, complaints, or concerns in a courteous, professional manner
• Ensure transactions and cash-handling procedures are followed appropriately

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

• Required:
  1 year supervisory experience

• Preferred:
  High School Diploma/GED or equivalent experience

Skills

• Required:
  Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

• Preferred:
  Computer skills - Microsoft Office (Word, Excel and Outlook) and Windows

Abilities

• Required:
  Ability to work fast and efficiently completing multiple tasks in a professional manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to control labor costs

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Effectively Handling Harassment training
• Treasure Island Food Handling Procedures training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in restaurant areas but includes going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact