Assistant Resort Manager

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 51,000 - 63,000; Full time

Job summary

Treasure Island Resort & Casino is seeking a Waterpark and Spa Supervisor to lead and develop staff, ensure safety, and coordinate programs across the Waterpark and spa operations.

The role requires Lifeguard certifications, supervisory experience, and strong organizational skills to manage schedules, budgets, and guest services in a dynamic resort environment.

Qualifications

• High School Diploma/GED or equivalent experience.
• 2 years supervisory experience.
• 2 years Lifeguard experience, or combination coaching, lifeguard and instructor.
• Current Red Cross Lifeguard Certification and Lifeguarding Instructor Course Certification.
• Preferred: Certified Pool Operator License.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities and inspect conformance to standards.
• Assist manager with budgeting, scheduling, and ordering supplies.
• Ensure an environment that is safe and pleasant for patrons.
• Assume duties of lifeguard, waterpark lead attendant, pool attendant, and spa receptionist when necessary.
• Coordinate, schedule and maintain records for Waterpark and spa personnel, equipment and operations.
• Develop programs to improve Waterpark and spa and increase patronage.
• Promote resort features to groups at Treasure Island or other locations.

Skills

Attention to detail

Highly organized

Microsoft Office

Communication skills

Problem solving

Conflict resolution

Education

High School Diploma/GED

Lifeguard Certification

Lifeguarding Instructor Certification

Red Cross Lifeguard & Instructor Certification

Certified Pool Operator License

Tools

Microsoft Office

Outlook

Windows OS

POS systems

Job description

Starting salary: $57,200

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities, and inspect completed work for conformance to standards
• Assist manager with developing an annual budget, scheduling, and ordering supplies
• Ensure an environment that is safe and pleasant for patrons
• Assume the duties of lifeguard, waterpark lead attendant, pool attendant, and spa receptionist when necessary
• Identify and assist in emergency situations, including reporting to necessary departments
• Conduct in-service training or other training sessions
• Coordinate, schedule and maintain records required for Waterpark and spa personnel, equipment and operations
• Inspect all areas of waterpark and spa and report issues / concerns to management
• Develop programs to improve the Waterpark and spa and increase patronage
• Promote, offer instruction or speak to groups about the Waterpark and spa at Treasure Island or other remote locations
• Crostrain and assist in other Hotel Operations departments, including the Bowling Center, Hotel Front Office, Hotel Housekeeping, RV Park and Marina

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• High School Diploma/GED or equivalent experience
• 2 years supervisory experience
• 2 years of Lifeguard experience, or combination coaching, lifeguard and instructor
• Current Red Cross Lifeguard Certification and Lifeguarding Instructor Course Certification

Preferred

• Certified Pool Operator License
• 2 years cash handling experience

Skills

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Conflict resolution skills

Abilities

• Ability to work fast and efficiently
• Ability to follow and enforce established dress code policies and practice and enforce good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to handle conflict with internal as well as external guests in a high stress, high volume environment
• Ability to manage departmental budget and control labor and expenses
• Ability to manage projects in a timely and efficient manner
• Ability to enthusiastically and professionally sell resort features both on and off property
• Ability to speak in a clear, concise and pleasant voice
• Ability to develop and implement standard operating procedures
• Ability to explain and enforce resort safety standards to team members and guests

Required Training

• Treasure Island guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Effectively Handling Harassment training
• Any training required to keep certifications up-to-date
• Pool admissions system training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk, stand or sit for long periods throughout the day
• Must be willing to work in waterpark atmosphere, noise, humidity, wet environment
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist (routinely)
• Must be able to push, pull and grasp objects (routinely)
• Must be able to independently lift (up to 50 pounds (routinely)
• Must have manual dexterity necessary to manipulate waterpark features, safety equipment, POS system and administer First Aid
• Must be able to perform repetitive hand and wrist motions
• Must be able to navigate stairs and work at high elevations
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Waterpark and spa which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gamin floor which includes cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact