Trade Support Engineer

Geneva Trading; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Geneva Trading in Chicago is hiring a Trade Support Engineer to serve as the main liaison between traders and IT. You'll respond to technical issues, onboard new traders, and improve systems through automation. The role requires 2+ years of experience in a similar position, knowledge of trading exchanges such as CME or ICE, and proficiency in scripting languages like Python or Bash. Compensation includes a salary range of $100,000 - $130,000 with potential bonuses.

Qualifications

• 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank.
• Familiar with exchanges like CME, Eurex, or ICE.
• Ability to write basic scripts (Python, Bash, or Perl).
• Basic knowledge of SQL for trade data access.

Responsibilities

• Act as the first responder for all trading application and hardware issues.
• Investigate issues within desktop and server applications.
• Onboard new traders and manage trading account credentials.
• Automate repetitive tasks and improve alert systems.
• Help train traders on internal trading software.
• Test new software releases and manage rollouts.

Skills

2+ years of experience in a trade support or application support role

Strong experience with FIX Protocol

Comfortable in Linux and Windows environments

Basic scripting (Python, Bash, or Perl)

Basic database knowledge (SQL)

Utilizing AI tools for log analysis

Job description

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.

Geneva Trading is looking for a Trade Support Engineer to be the primary point of contact for our trading desks. You will sit between the Traders and the Core IT team, ensuring our systems run smoothly and resolve any technical issues that pop up during the trading day. This is a fast‑paced role that requires quick thinking, a solid technical background, and a good understanding of how financial markets work.

What You’ll Do

• Support the Desk: Act as the first responder for all trading application and hardware issues. If a trader has a problem, you are the person they call.
• Troubleshoot & Fix: Investigate issues within our desktop and server applications. You’ll dig into log files to find out what went wrong and fix it.
• Manage Connectivity: Onboard new traders, set up trading accounts, and manage credentials for various global exchanges (CME, ICE, etc.).
• Improve the System: Use scripting (Python or Bash) to automate repetitive tasks and build better alerts so we catch problems before they affect trading.
• Subject Matter Expert: Become the go-to person for our internal trading software. You’ll help train traders on new features and updates.
• Deploy Updates: Test new software releases and manage the rollout to ensure everything stays stable.

What We’re Looking For

• Experience: 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank.
• Exchange Knowledge: Familiarity with how exchanges like the CME, Eurex, or ICE operate.
• Technical Skills:
  • Strong experience with FIX Protocol.
  • Comfortable working in both Linux and Windows environments.
  • Ability to write basic scripts (Python, Bash, or Perl) to automate tasks.
  • Basic database knowledge (SQL) to look up trade data.
  • Utilize AI tools to assist in log analysis, script generation, and streamlining incident resolution workflows.
• Soft Skills: You can stay calm and focused when things get high‑pressure. You enjoy solving puzzles and aren't afraid to get under the hood of an application.
• Availability: Since markets operate around the clock, you’ll need to be available for occasional on‑call support or weekend work.

Why This Role?

This is a great position for someone who enjoys being close to the action of the markets. You’ll see the direct impact of your work on the trading floor every day and have the opportunity to master the technical side of electronic trading.

Compensation

Base Salary Range: $100,000 - $130,000, plus eligibility for a performance-based bonus.
Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our employee incentives: https://www.genevatrading.com/employee-incentives/

Application expected to close: 7/01/2026

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.