Trade Support Analyst

Socket.dev; Milwaukee (WI); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Socket.dev in Milwaukee (hybrid) is seeking a Middle Office Oversight Specialist to monitor outsourced provider performance, resolve escalations, and strengthen controls across settlement and lifecycle events.

You will partner with investment teams, traders, clients, and service providers to ensure accurate post-trade processing, risk mitigation, and scalable operations while embracing automation opportunities.

Qualifications

• Customer service focus with active listening and issue resolution.
• Interest in asset management, financial markets and operations.
• Proficient with Word, Excel and Outlook; able to navigate multiple systems.
• Strong attention to detail and accuracy; learn from several sources.
• Organizational, multitasking and prioritization skills; work fast-paced.

Responsibilities

• Provide oversight of outsourced middle office operations and monitor service delivery.
• Serve as liaison among investment teams, traders, clients and the service provider.
• Partner with PMs, traders, operations and tech to resolve post-trade issues.
• Support client lifecycle events including openings, changes and onboarding.
• Identify automation opportunities to improve efficiency, risk controls and scalability.

Skills

Customer service

Asset management knowledge

Microsoft Office proficiency

System navigation

Attention to detail

Multi-tasking

Independent work

Team collaboration

Deadline-driven

Education

BA/BS or related work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Operating in a fast-paced, deadline-driven environment, works to mitigate the significant financial and operational risks inherent in securities trading by serving as a key liaison among investment teams, brokers, custodian banks, clients, and internal business partners to ensure accurate trade execution, settlement, and lifecycle event management. Responsible for overseeing the firm's outsourced middle office service provider, monitoring service delivery, managing escalations, and driving timely resolution of operational issues. Partners closely with internal stakeholders and external clients to support account lifecycle events, new business initiatives, and regulatory requirements. Focuses on identifying and implementing automation opportunities, process enhancements, and operational efficiencies to strengthen controls, improve scalability, and enhance the overall client and business partner experience.

We currently operate in a hybrid working model, whereby you will be required to work in-office 4 days per week.

Location(s): Milwaukee, WI, or London, UK

Responsibilities

• Provide oversight of outsourced middle office operations, monitoring service delivery, managing operational escalations, and coordinating timely resolution of issues.
• Serve as a primary liaison among investment teams, traders, clients, internal business partners, and the outsourced middle office provider.
• Partner with portfolio managers, traders, operations teams, technology teams, and external service providers to resolve complex post-trade processing, reconciliation, and settlement issues.
• Support client account lifecycle events, including account openings, closures, mandate changes, onboarding activities, and other operational requirements associated with new business initiatives.
• Ensure issues affecting successful settlement, client servicing, regulatory reporting, or operational risk are identified, escalated, and resolved in a timely manner.
• Identify opportunities to enhance operational processes through automation, workflow redesign, and technology-driven solutions that improve efficiency, scalability, risk mitigation, and service quality.

Qualifications

Required Qualifications

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Strong interest in developing knowledge of the asset management industry, financial markets, and investment operations.
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong attention to detail and accuracy skills
• Ability to learn and assimilate information from multiple people and sources
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Ability to work independently and collaboratively in a cross-functional environment.

Preferred Qualifications

• 0- 2 years of institutional investment, securities settlement/investment operations experience, or securities trading experience.
• Working knowledge of buy-side equity securities settlement, financial instruments and markets.
• Excellent organizational skills and the ability to make quick and accurate decisions.
• Ability to interact effectively with peers and external parties in a fast-paced, high-risk environment and under extreme deadline pressure.
• Demonstrated ability to leverage AI and emerging technologies to identify process improvement opportunities, increase efficiency, and reduce operational risk.
• BA/BS or related work experience

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Compensation

Base Pay Range: $65,000 - $75,000

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)

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Disclosure

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status