Trade Show and Household Specialist

Old Dominion Freight Line, Inc.; Thomasville (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short Term Disability

Long Term Disability

401k retirement plan

Life Insurance

Wellness program

Tuition reimbursement

Job summary

Old Dominion Freight Line, Inc. is seeking a Trade Show and Household Specialist in Thomasville, NC. You will handle large volumes of calls and emails, delivering information on OD Tradeshow and Household Services while ensuring top-tier customer service.

You will identify customer needs, resolve issues, and build strong relationships with internal teams and clients. Leadership duties include guiding staff and supporting recruitment and training initiatives.

Qualifications

• High school diploma or equivalent.
• 5+ years of customer service experience in a transportation company.
• Strong phone and verbal communication skills with active listening.
• Ability to multi-task, set priorities and manage time effectively.
• Proficient in Office programs such as Outlook, Excel, and Word.

Responsibilities

• Interact with customers by phone and email to provide information on OD Tradeshow and Household Services options.
• Identify customer needs, research issues, and provide solutions while following processes.
• Build sustainable relationships with internal and external customers.
• Assist with invoicing, audit, tracing, collections, and daily HHS responsibilities.
• Collaborate with central dispatch, sales, and operations to meet customer needs and drive performance.

Skills

Customer service

Communication

Multi-tasking

Leadership

Office software

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

## Trade Show and Household SpecialistApply: Thomasville, NC: Full time: Posted Today: End Date: October 16, 2026 (23 days left to apply): R-2026-4066At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.Interact with customers by phone and email to provide information regarding OD Tradeshow and Household Services shipping options and ensure the best customer service possible. Assist less-experienced employees with customer issues and helps drive team performance.**Primary Responsibilities*** Manage large amounts of inbound and outbound calls and emails regarding OD Tradeshow & Household services in a timely manner* Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication processes when handling different topics* Build sustainable relationships and engage customers, both internal and external, by going the extra mile* Accept ownership for effectively resolving customer’s issues, complaints, and inquiries* Assist with invoicing, audit, tracing, collections, and daily responsibilities regarding HHS Moves* Keep the customer satisfied at the core of every decision* Work closely with central dispatch, managers, sales force, and operations to accommodate customers’ needs* Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated* Assist in hiring new employees* Answer questions from staff and provide guidance and feedback. Handle escalated issues and take over customer calls, when needed* Ensure adherence to policies for attendance, established procedures, etc.* Keep management informed on issues and problems* Help organize and direct staff in the department**Job Qualifications**Education:* High school diploma or equivalentExperience:* 5+ years of customer service experience in a transportation company* Understanding of the trucking industry and how freight moves through the system* Strong phone and verbal communication skills along with active listening skills* Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner* Ability to multi-task, set priorities and manage time effectively* Excellent organizational and leadership skills* Proven negotiation abilities* Knowledge of performance evaluation procedures* Proficient in English; good knowledge of additional languages desired* Proficiency with Office programs, such as Outlook, Excel, and Word**Working Days:**Shift and hours to be determined.**Working Shift:**Shift and hours to be determined. Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting. Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:* Great Health Benefits including a Zero premium medical plan for employee only coverage* Vision & Dental* Short Term & Long Term Disability* Flex Spending Accounts* 401k Retirement plan with company match and additional company annual discretionary match opportunity* Life Insurance* Wellness Program* Tuition Reimbursement for Drivers and Technicians* Training and growth opportunities to build a career* We prioritize our OD family of employees* Ability to advance through our promote from within philosophy* National Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).