Trade Sales Manager

Pella Windows & Doors of Nashville; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Car allowance

Bonuses

Smartphone and laptop provided

Medical, dental, vision

Life insurance

Disability coverage

401(k) with match

Education reimbursement

Gym reimbursement

Training and career development

Industry-leading products

Pella brand support

Energetic and collaborative culture

Job summary

Pella TN, LLC, an independently owned Pella branch serving Middle Tennessee, seeks a Trade Sales Manager to lead our growing trade sales team and support builders, contractors, remodelers, and trade pros across the region.

The role blends relationship-driven B2B sales with construction industry knowledge. You’ll drive pricing accuracy, coach staff, and help shape segmentation and marketing initiatives to fuel growth.

Qualifications

• BS/BA with 3–5 years sales or customer service management or general business experience required.
• Experience supervising employees and developing processes is preferred.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Develop metrics to evaluate performance and anticipate needs of the sales team and the market.
• Direct others with pricing, order entry, and product knowledge to meet customer needs.
• Partner with report sales reps to call on existing and prospective customers.
• Ensure consistent customer experience and sales process through training and coaching.
• Assist with segmentation strategy, trade marketing initiatives, and events.
• Communicate market or competitive information to the organization.
• Assign and direct work, appraise performance, and deliver feedback to direct reports.
• Collaborate with departments to resolve customer, employee, or process issues.
• Develop annual budget and manage area revenue; handle returns and allowances.
• Create and enforce sales processes to drive results and continuous improvement.

Skills

Leadership

Sales strategy

Communication

Education

BS/BA in business or related field

Tools

PDQ

PERL

OMS

Microsoft Office

Job description

Pella TN, LLC | Independently Owned Pella Branch | Nashville, TN

Lead a Growing Team Serving Tennessee's Building & Construction Professionals

Pella TN continues to grow, and we’re expanding our leadership team!

We're seeking a Trade Sales Manager to join our existing team of sales leaders and help support our growing Trade Sales team and our network of builders, contractors, remodelers, and trade professionals throughout Middle Tennessee.

This is an exciting opportunity for a sales leader who understands both relationship-driven B2B sales and the construction industry.

What We Offer

• Competitive compensation, profit sharing, and car allowance.
• Quarterly incentive bonuses based off department performance.
• Company-provided smartphone and laptop, with a tablet provided as needed.
• Medical, dental, and vision coverage with no waiting period.
• Company-paid life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) with company match.
• Education and gym reimbursement programs.
• Comprehensive training and career-development opportunities
• Industry-leading products and solutions.
• The reputation and support of the Pella brand.
• An energetic, collaborative, and growth-focused work environment.

What You’ll Do

• Develop metrics to evaluate performance and anticipate needs of the sales team and the market. Assist with annual review of key metrics that include DSO, net errors, CSR goals, discount targets, and inventory turns.
• Develop and maintain an adequate understanding of Pella products and systems in order to direct others, answer questions from customers or direct reports, drive accuracy of pricing and order entry, and maximize opportunities to meet customer needs.
• Regularly partner with direct report sales representatives to call on existing and prospective customers.
• Ensure consistency of customer experience and sales process though training and coaching.
• Assist the Director with building the segmentation strategy, trade segment marketing initiatives/tactics and promoting key customer/prospect events.
• Research and communicate market or competitive information that may be useful to the organization.
• Responsible for assigning and directing work; appraising performance; rewarding and disciplining behaviors; addressing and resolving concerns and facilitating professional development of all trade sales staff; Communicates expectations and provides factual and timely feedback to direct reports. Communicate the account management strategy, building solid business plans for all direct reports and closely monitoring success and opportunities for improvement throughout the year.
• Act as a liaison in creating proactive communication between all departments. This includes working closely with order fulfillment, service, human resources and finance to identify and resolve potential customer, employee, process or training issues. Maintains open lines of communication and seeks input of others to ensure constantly improving levels of customer satisfaction.
• Assist in the development of the annual budget and manages budgeted revenue and spending for area of responsibility; Manage returns and allowances for direct reports.
• Develop, document, implement and enforce sales and business related processes designed to drive results, consistency and continuous improvement.

What You’ll Bring

• BS/BA with three (3) to five (5) years sales or customer service management or general business experience required.
• Must be experienced in practices of employee supervision, process and policy development and implementation etc.
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able prioritize responsibilities
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must develop and demonstrate self-proficiency and ensure the proficiency of the sales team on functionally relevant systems.
• Systems may include PDQ, PERL, OMS, Microsoft Office (Outlook, Excel, Word) Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.

Physical and Work Requirements

• Ability to work in both indoor and outdoor environments.
• Ability to visit active and unfinished jobsites and walk across varying terrain.
• Ability to stand for extended periods.
• Ability to occasionally lift and handle product samples or small windows, with or without reasonable accommodation.
• Ability to use laptops and mobile devices throughout the workday.

Pella TN, LLC is an independently owned Pella branch serving the Middle Tennessee market.

Our Mission Statement:

To enrich the lives of our team members and their families by providing world-class customer experience.

Our Vision Statement:

To be the desired building materials partner by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customers’ expectations.