Tractor Tech Support Specialist (Entry-Level)

TYM North America; Rome (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

TYM North America in Rome, Georgia seeks a Technical Service Representative Level 1 to provide essential technical support and ensure customer satisfaction. This role involves diagnosing issues related to TYM products, effective communication through various channels, maintaining documentation, and providing on-site support when necessary. The ideal candidate will possess strong technical knowledge of agricultural machinery and excellent customer service skills. Join TYM North America in a diverse and inclusive work environment.

Qualifications

• Strong technical knowledge of agricultural machinery, particularly tractors and their components.
• Excellent communication and interpersonal skills for effective customer interaction.
• Problem-solving abilities to diagnose and resolve technical issues efficiently.
• Experience in customer service or technical support roles, preferably in the agricultural or construction sectors.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to inquiries from customers and dealers regarding product operation, troubleshooting, and maintenance.
• Diagnose technical issues based on customer descriptions and service history.
• Communicate effectively with customers through phone, email, or in-person visits.
• Maintain accurate records of customer interactions, issues raised, and resolutions provided.
• Occasionally visit customer sites to provide on-site support for complex issues.
• Provide training and guidance to customers and service personnel on proper usage and maintenance.

Skills

Strong technical knowledge of agricultural machinery, particularly tractors and their components.

Excellent communication and interpersonal skills for effective customer interaction.

Problem-solving abilities to diagnose and resolve technical issues efficiently.

Experience in customer service or technical support roles, preferably in the agricultural or construction sectors.

Ability to work independently and as part of a team.

Job description

TYM North America in Rome, Georgia seeks a Technical Service Representative Level 1 to provide essential technical support and ensure customer satisfaction. This role involves diagnosing issues related to TYM products, effective communication through various channels, maintaining documentation, and providing on-site support when necessary. The ideal candidate will possess strong technical knowledge of agricultural machinery and excellent customer service skills. Join TYM North America in a diverse and inclusive work environment.